Sales Support

ER Associates; Charlotte, Northern (NC, KY); Hybrid; USD 23,000 - 32,000; Full time

Job summary

ER Associates in Charlotte, NC is seeking an Account Coordinator to support our sales professionals by coordinating complex orders, contracts, and quality control activities to ensure order accuracy and commission eligibility.

Responsibilities include configuring orders in Salesforce, monitoring pre- and post-sale activities, and coordinating with internal teams to resolve defects or incomplete opportunities. Onsite first shift, 2-3 month contract, $20/hour.

Qualifications

• Experience supporting B2B sales teams in a coordination, sales support, or operations role.
• High attention to detail with the ability to manage complex, multi-step processes.
• Comfort working in Salesforce or similar CRM systems (Salesforce preferred).
• Adaptability in a metric-driven environment.

Responsibilities

• Serve as a primary point of contact for the client's sales professionals, supporting inbound requests related to complex orders
• Configure, process, and ratify orders in Salesforce.com, ensuring completeness, accuracy, and commission eligibility
• Provide pre- and post-sale monitoring, escalation, and resolution support for orders and contracts
• Identify defective or incomplete opportunities and partner with internal teams to develop and execute resolution plans

Skills

B2B Sales Coordination

Sales Support

Attention to Detail

Process Management

Tools

Salesforce

Job description

Job Title: Account Coordinator- Sales Support

Location: Charlotte NC (Onsite)

Duration: 2-3 Months contract to begin with..

Pay rate:- $20/hour

Schedule: First Shift

Overview

Our client is seeking an Account Coordinator to support their business sales professionals by managing and expediting complex orders, contracts, and quality control activities. This role plays a critical part in ensuring order accuracy, commission eligibility, and smooth execution throughout the end-to-end sales and ordering process.

What You'll Do

• Serve as a primary point of contact for the client's sales professionals, supporting inbound requests related to complex orders
• Configure, process, and ratify orders in Salesforce.com, ensuring completeness, accuracy, and commission eligibility
• Provide pre- and post-sale monitoring, escalation, and resolution support for orders and contracts
• Identify defective or incomplete opportunities and partner with internal teams to develop and execute resolution plans

Quality & Performance

• Maintain high quality standards with minimal order rejects following training
• Manage assigned cases, which are routinely reviewed and graded for quality and accuracy
• Balance availability and productivity metrics, including time in active vs. auxiliary states

Qualifications

• Experience supporting B2B sales teams in a coordination, sales support, or operations role
• High attention to detail with the ability to manage complex, multi-step processes
• Comfort working in Salesforce or similar CRM systems (Salesforce preferred)
• Adaptability in a metric-driven environment

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