Sales Supervisor - Grand Central

Charles Tyrwhitt; New York (NY); On-site; USD 66,125,000 - 85,411,000; Full time

Benefits offered by this job

Quarterly bonus

Uniform allowance

401K with company match

Vision/dental/medical insurance

PTO (Sick and Vacation)

PayActiv wages earned before payday

Flexible Spending Account

Employee Assistance Program

Job summary

Charles Tyrwhitt in New York City is seeking a Sales Supervisor for our Grand Central store. You will coach and develop the team to exceed KPIs and sales targets while delivering expert product knowledge and exceptional customer service.

You’ll manage day-to-day operations, support training, respond to emails and calls, process cash and openings/closings, and uphold visual and store standards using our training tools and VM directives.

Qualifications

• Customer service experience essential.
• Previous retail leadership experience required.
• Full training provided to understand brand, product and customer.

Responsibilities

• Motivate, coach, and develop store teams to exceed KPIs, sales targets, and results.
• Accountable for day-to-day running of the store, including opening/closing, cashing up, and responding to emails/phone calls.
• Takes initiative to increase selling skills amongst the team and ensure product knowledge.
• Deliver and drive customer service excellence by keeping teams up to date with store ranges and promotions.

Skills

Customer service

Retail leadership

Tools

Commercial reports

VM directives

Job description

At Charles Tyrwhitt our purpose is to “Make it easy for men to dress well” and we can’t do that without our specialist teams.

At this time, we’re on the lookout for a Sales Supervisor who will be working with Arthur from our Grand Central store.

What You Will Be Doing

• Motivate, coach, and develop store teams to exceed KPIs, sales targets, and results
• Accountable for the day-to-day running of the store, including, supporting team members, deployment, and training, responding to emails and phone calls, cashing up, security processes, opening and closing of the store
• Takes initiative to increase selling skills amongst the team
• Deliver and drive your team to ensure CT’s customer service expectation by ensuring expert product knowledge, ensuring you and the team are up to date with the latest store ranges and promotions
• Utilize and encourage colleagues to use all store, business and staff training tools, including commercial reports, VM directives and tools to support the delivery and consistency in visual and store standard

What We Are Looking For

Customer Service experience is essential, preferably in a premium retail environment. Your personality and enthusiasm, combined with your experience will make you a person who is fun to work with, taking pride in appearance, and always with a driven, can-do attitude. Previous retail leadership experience is required, but this can be from any type of retail. Full training is provided to help you understand our brand, product, and customer.

What You Can Expect From Us

CT is a privately-owned business, so we're not a big corporate-style place to work. Our senior leaders are transparent and approachable, and we welcome ideas to make this a great place to work. We value our people whilst being product and customer obsessed. We offer excellent benefits while working here, these include:

• Quarterly bonus based on team sales performance
• Uniform allowance from day one - from top to toe in Charles Tyrwhitt!
• 401K with 5% company match
• Vison/dental/medical insurances for self and family with company contribution
• PTO (combining Sick and Vacation)
• PayActiv partnership: get wages already earned before payday!
• Flexible Spending Account
• Employee Assistance Program

*This role requires work authorization to work in person within the United States*

This is an hourly, full-time time (non-exempt) role based in New York City. The pay range for this role is based on experience, and we might reasonably expect to offer $24.00 - $28.00 per hour.

Who We Are

Once upon a shirt, Nicholas Charles Tyrwhitt Wheeler (whilst studying Geography at Bristol University – we might add) had the notion that he could make a better shirt at better value than anyone else in the world! He believed that all men; no matter their shape or size, where they may be in the world or indeed their budget; should be able to own a Jermyn Street quality shirt. A proper shirt. A CT shirt. That was over 3 decades ago and whilst Charles Tyrwhitt (it rhymes with spirit by the way) is still famous for proper shirts, these days we are about so much more than collars and cuffs. Our purpose is to “make it easy for men to dress well”. We take care of a chap’s entire wardrobe, providing stylish solutions for every occasion. We make sure he gets what he wants, when and how he wants it.

‘I am Proud and Free to be me!’

When it comes to our people, we really do “Give a shirt”.

Tyrwhitteers (our people) are a diverse, passionate and entrepreneurial bunch. We enjoy a fun, engaging and rewarding culture, where everyone is empowered by our 3 BE-liefs which are; “BE the BOSS”, “BE the CUSTOMER” and “BE the BEST”.