Sales Supervisor, Michigan Avenue (Full Time)

Charles Tyrwhitt; Chicago (IL); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Quarterly bonus

Uniform allowance

401K with company match

Vision/dental/medical insurance

PTO (Sick and Vacation)

PayActiv

Flexible Spending Account

Employee Assistance Program

Job summary

Charles Tyrwhitt is seeking a Sales Supervisor for our Chicago store to lead a team in delivering exceptional customer service and achieving store KPIs. You will coach staff, manage daily operations, handle inquiries, and ensure the team is knowledgeable about products and promotions.

The role requires strong customer service experience and previous retail leadership. We offer comprehensive benefits and opportunities for growth within a privately-owned, customer-focused brand.

Qualifications

• Customer service experience is essential.
• Previous retail leadership experience required.
• Willingness to train others and drive results.

Responsibilities

• Motivate, coach, and develop store teams to exceed KPIs, sales targets, and results.
• Accountable for day-to-day store operations, including deployment, training, emails/phone, cashing up, security and opening/closing.
• Takes initiative to improve selling skills and product knowledge across the team.
• Drive the store to meet CT customer service standards and stay updated with ranges and promotions.
• Utilize training tools, VM directives, and reports to maintain visual and store standards.

Skills

Customer service

Leadership experience

Tools

Store operations tools

Job description

The Role

At Charles Tyrwhitt our purpose is to “Make it easy for men to dress well” and we can’t do that without our specialist teams. At this time, we’re on the lookout for a Sales Supervisor who will be working with Michael from our Chicago store.

What You Will Be Doing

• Motivate, coach, and develop store teams to exceed KPIs, sales targets, and results
• Accountable for the day‑to‑day running of the store, including supporting team members, deployment, and training, responding to emails and phone calls, cashing up, security processes, opening and closing of the store
• Takes initiative to increase selling skills amongst the team
• Deliver and drive your team to ensure CT’s customer service expectation by ensuring expert product knowledge and that you and the team are up to date with the latest store ranges and promotions
• Utilize and encourage colleagues to use all store, business and staff training tools, including commercial reports, VM directives and tools to support the delivery and consistency in visual and store standard

What We Are Looking For

Customer Service experience is essential, preferably in a premium retail environment. Your personality and enthusiasm, combined with your experience will make you a person who is fun to work with, taking pride in appearance, and always with a driven, can‑do attitude. Previous retail leadership experience is required, but this can be from any type of retail. Full training is provided to help you understand our brand, product, and customer.

What You Can Expect From Us

CT is a privately‑owned business, so we're not a big corporate‑style place to work. Our senior leaders are transparent and approachable, and we welcome ideas to make this a great place to work. We value our people whilst being product and customer obsessed. We offer excellent benefits while working here, these include:

• Quarterly bonus based on team sales performance
• Uniform allowance from day one - from top to toe in Charles Tyrwhitt!
• 401K with 5% company match
• Vision/dental/medical insurances for self and family with company contribution
• PTO (combining Sick and Vacation)
• PayActiv partnership: get wages already earned before payday!
• Flexible Spending Account
• Employee Assistance Program

*This role requires work authorization to work in person within the United States*

Who We Are

Once upon a shirt, Nicholas Charles Tyrwhitt Wheeler had the notion that he could make a better shirt at better value than anyone else in the world! He believed that all men; no matter their shape or size, where they may be in the world or indeed their budget; should be able to own a Jermyn Street quality shirt. A proper shirt. A CT shirt. That was over 3 decades ago and whilst Charles Tyrwhitt (it rhymes with spirit by the way) is still famous for proper shirts, these days we are about so much more than collars and cuffs. Our purpose is to “make it easy for men to dress well”. We take care of the entire wardrobe, providing stylish solutions for every occasion. We make sure he gets what he wants, when and how he wants it.

Charles Tyrwhitt’s spiritual home and flagship store is located on London’s Jermyn Street, in the United Kingdom where our presence is well known. We also have a strong online presence in the US, with retail stores in 7 states and a New York head office. We also operate across Europe and Australia! Pretty impressive, eh? And as of 2022, we're proud to be recognized as a carbon‑neutral retailer as we continue our journey to be a sustainable business. Learn more about us at https://www.charlestyrwhitt.careers/ Tyrwhitteers (our people) are a diverse, passionate and entrepreneurial group. We enjoy a fun, engaging and rewarding culture, where everyone is empowered by our 3 BE‑liefs which are; “BE the BOSS”, “BE the CUSTOMER” and “BE the BEST”. We want colleagues to love working for CT and for it to feel like a place where they can be, and want to be, themselves.