Sales Supervisor

NYC Health + Hospitals; New York (NY); On-site; USD 80,000 - 110,000; Full time

Job summary

NYC Health + Hospitals’ MetroPlus Health division seeks a Sales Supervisor to oversee enrollment sales activities across Medicaid and other lines of business. The role interfaces with the Sales Regional Manager and internal partners to enroll potential members and ensure process compliance.

Responsibilities include supervising the ESR team, conducting field observations, presenting to customers, and driving regional marketing strategies to meet targets while coaching staff for performance and

Qualifications

• Master’s degree in hospital administration, health care administration, public health or related field.
• Bachelor’s degree with 1 year of admin experience or an equivalent combination of education and experience.

Responsibilities

• Oversee enrollment sales activity for Medicaid/Essential Plan and other lines of business.
• Ensure accuracy and quality of enrollment applications and documents submitted by ESR.
• Conduct field observations to audit enrollment processes and adherence to policies.
• Coordinate marketing activities and promotions to increase enrollments and retention.
• Supervise regional territory and assist in developing regional marketing strategies to meet sales goals.
• Provide feedback on performance, coaching, and development of frontline staff.

Education

Master’s degree in hospital administration/health care administration/public health

Bachelor’s degree in related discipline + 1 year admin experience

Equivalent combination of training/education/experience

Job description

Marketing Statement

MetroPlus

Marketing Statement

MetroPlusHealth provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc. As a wholly-owned subsidiary of NYC Health + Hospitals, the largest public health system in the United States, MetroPlusHealth's network includes over 27,000 primary care providers, specialists and participating clinics. For more than 40 years, MetroPlusHealth has been committed to building strong relationships with its members and providers.

Position Overview

Empower. Unite. Care.
MetroPlusHealth is committed to empowering New Yorkers by uniting communities through care. We believe that Health care is a right, not a privilege. If you have compassion and a collaborative spirit, work with us. You can come to work being proud of what you do every day. Under the direction of the Sales Regional Manager, the Sales Supervisor will be primarily responsible for the oversight and monitoring of the daily sales activities of all Enrollment Sales Representatives (ESR) within one of the sales regions in the Sales Department. The Sales Supervisor will work collaboratively with the Sales Regional Manager as well as other MetroPlusHealth departments and facility partners, to ensure enrollment of potential members into one of the various lines of business. This position will also serve as a liaison to external and internal customers – which may include providers, various employees, members and management personnel of various business partners.

Duties & Responsibilities

• Oversee general marketing and sales activity focused on the enrollment into primary lines of business (Medicaid, Essential Plan, Qualified Health Plans, Child Health Plus and Partners in Care).
• Ensures the accuracy and quality of enrollment applications and documents submitted by ESR
• Conduct Field Observations to maintain consistency of adherence to standard policies, procedures, and practices, which entails the audit of the enrollment process between the ESR and the prospective clients.
• Assist the Sales Regional Manager by periodically conducting presentations and Sales orientations to both internal and external customers in an effort to increase market share.
• Communicate changes and implement the enrollment process, while continuing to monitor and ensure compliance with regulations.
• Supervise regional territory and assist the Sales Regional Manager in developing regional marketing strategies to meet established sales goals.
• Provide feedback to representatives on quality of work, job performance, productivity goals and business development.
• Coordinate marketing activities and promotions to increase enrollments and retention.
• May be responsible for resolving specific site problems or issues.
• Attend, coordinate and execute marketing team and staff meetings held to disseminate general information and departmental updates, strategize marketing activities and develop personnel, conduct weekly team meetings to address strategies in new enrollment and retention efforts, in addition to disseminating departmental updates.
• Assist in establishing and maintaining productive and cooperative relationships with clients to ensure that profitability and membership goals are maintained.
• Responsible for timely entry of work schedule into Automated Marketing Scheduler program
• Responsible for quality management of the application submission process, which includes detailed analysis and correction of submitted work, coaching counseling and feedback aimed at improving the process.
• Responsible for effective developmental coaching and counseling to employees, both verbal and written.
• In conjunction with the Sales Regional Manager, provides necessary feedback relevant to annual performance reviews.
• Responsible for review and weekly submission of employee timesheets.
• Perform other related duties as assigned by the Sales Regional Manager and Deputy Chief Growth Officer.
• Manage and develop leads through various referral systems and new business initiatives.
• Coordinates events with Growth Operations and Brand Experience.
• Monitors market trends and demographic shifts to identify areas of need.
• Analyzes production data to drive performance.
• Ensures adherence to company directives and initiatives.
• Prospects and identifies candidates for ESR roles within the department.
• Coaches and develops front-line staff.
• Places strong emphasis on employee engagement and mentoring.
• Conducts territory development with all levels of leadership to identify new targets.
• Conducts ride-along with front-line staff to access performance.
• Serves as a single point of contact for NYC Health + Hospitals facilities within the catchment area.

Minimum Qualifications

• Master’s degree from an accredited college or university with a specialization in hospital administration, health care administration, public health or a related discipline; or
• Baccalaureate degree from an accredited college or university in disciplines, as described in “1” above, and one (1) year of administrative experience; or
• An equivalent combination of training, college education and experience in related fields.