Enrollment Sales Representative I

NYC Health + Hospitals; New York (NY); On-site; USD 60,000 - 75,000; Full time

Job summary

MetroPlusHealth, a managed care provider and a subsidiary of NYC Health + Hospitals, seeks a Marketing and Enrollment Specialist to educate eligible residents about plan benefits and enroll participants. Under supervision, you will conduct presentations at income support centers, provider sites, churches, WIC programs and shelters, and perform telemarketing and field outreach to meet enrollment goals.

Candidates should have customer contact experience, strong communication skills, and the

Qualifications

• Three months of training and orientation, or equivalent experience.
• High School graduation or GED.
• Demonstrated written and/or oral communication skills.
• Minimum one year of experience in direct consumer contact, sales and/or social services; or equivalent combination of education, training and experience.
• Knowledge of a second language may be required.

Responsibilities

• Implement methods and action plans to achieve daily, weekly and monthly enrollment objectives.
• Present clear information about health plan to eligible recipients and community-at-large.
• Perform group and individual presentations educating and enrolling participants in various venues.
• Present MetroPlus Health Plan information to HHC employees during open enrollment periods.
• Perform telemarketing activities for enrollment and follow-up.
• Maintain accurate documentation related to enrollment and field activities.
• Participate in sales/marketing meetings as required.
• Perform other related tasks as directed.

Skills

Communication skills

Sales experience

Telemarketing

Education

High School diploma or GED

Job description

Marketing Statement

MetroPlus

Marketing Statement

MetroPlusHealth provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc. As a wholly-owned subsidiary of NYC Health + Hospitals, the largest public health system in the United States, MetroPlusHealth's network includes over 27,000 primary care providers, specialists and participating clinics. For more than 40 years, MetroPlusHealth has been committed to building strong relationships with its members and providers.

Duties & Responsibilities

Purpose of Position:

Under supervision, identifies qualified participants and educates them as to the benefits of selecting MetroPlus as a managed care provider. Achieves predetermined monthly enrollments based on regularly updated goals and objectives. May provide training of and/or supervision to subordinate staff, and maintains positive public relations presence within the community.

Examples Of Typical Tasks

• Implement methods, activities and action plans necessary to achieve daily, weekly and monthly objectives.
• Presents clear and accurate information regarding health plan to eligible recipients and community-at-large.
• Performs group and individual presentations for purpose of educating and enrolling qualified participants in a variety of arenas including but not limited to income support centers, provider sites, churches, WIC programs and shelters.
• Presents MetroPlus Health Plan information to HHC employees at annually designated open enrollment periods.
• Performs telemarketing activities as appropriate for purposes of enrollment and follow-up activity.
• Maintains accurate documentation related to enrollment and field activities.
• Participates in regularly scheduled sales/marketing meetings as required.
• Performs other related tasks as directed.

Minimum Qualifications

• Satisfactory completion of three months of training and orientation administered by MHP personnel; or,
• High School graduation or evidence of having satisfactorily passed a High School Equivalency Program; and,
• Demonstrated skills in written and or oral communication; and,
• Minimum one year of experience in direct consumer contact, sales and/or social services; or,
• A satisfactory equivalent combination of education, training and experience.
• Knowledge of a second language may be required.

Special Notes

• For placement in Assignment Level II, candidates must possess one (1) year of experience in Assignment Level I or an additional year of related full-time experience.
• For placement in Assignment Level III, candidates must possess one (1) year of experience in Assignment Level II or an additional two (2) years of related full-time experience, with at least one (1) of those years in a supervisory capacity.