Sales Representative II - All Boroughs

MetroPlusHealth

New York (NY)

On-site

USD 54,000 - 66,000

Full time

14 days+

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Job summary

A leading health insurance provider is seeking a Sales Representative II for New York. This role involves educating and assisting individuals with affordable health insurance coverage and navigating the NY State of Health Marketplace. Candidates must possess a high school diploma and have at least three years of sales experience. If you have a collaborative spirit and passion for helping others, join us in making healthcare accessible to all New Yorkers.

Qualifications

Must have a High School Diploma or GED.
Minimum of three years of sales experience required.
Prior public speaking experience.

Responsibilities

Educate individuals on health insurance options.
Assist with enrollment through NY State of Health Marketplace.
Conduct public education activities for consumers.

Skills

Sales experience

Public speaking

Customer focus

Education

High School Diploma or GED

Job description

Sales Representative II - All Boroughs

MetroPlusHealth

Base pay range

$60,000.00/yr - $60,000.00/yr

MetroPlusHealth is committed to empowering New Yorkers by uniting communities through care. We believe that health care is a right, not a privilege. If you have compassion and a collaborative spirit, work with us. You can come to work being proud of what you do every day.

Scope of Role & Responsibilities

The Sales Representative II is responsible for educating and assisting qualified individuals with purchasing affordable health insurance coverage and/or obtaining an eligibility determination for coverage in qualified health plans (QHPs) and insurance affordability programs such as Medicaid and Child Health Plus (CHP) through the NY State of Health (Marketplace). The Sales Representative II is responsible for identifying and educating prospective members who do not have health insurance and/or are looking to change coverage as well as assisting existing members with recertification and education of benefits. The Sales Representative II is tasked with performing all duties in accordance with the Affordable Care Act (ACA) as well as all other pertinent rules and regulations.

Educational / Enrollment Process

Educate and provide assistance to qualified individuals with applying for coverage through the NY State of Health Marketplace in a Qualified Health Plan (QHP) and insurance affordability programs such as Medicaid and Child Health Plus.
Assist consumers/applicants with calling the NY State of Health Customer Services Department for assistance with enrolling and/or providing verification documentation.
Conduct public education activities for consumers to raise awareness of available QHPs within the Marketplace.
Explain potential eligibility for public/governmental programs, how the federal health insurance premium tax credit and cost‑sharing reductions work, and outline potential risk factor, if any, to consumers.
Describe the features and benefits of health insurance coverage, including cost‑sharing mechanisms like deductibles, co‑pays, co‑insurance and how these work and/or affect the consumer.
Describe the different metal tiers within the Marketplace and how the benefits may change at different tiers based on the consumer's income.
Conduct presentations and participate in ACA forums and workshops upon request.
Assist consumers with submitting documents and information as required by the Marketplace via scan, fax, or mail.
Assist existing members with recertification, when applicable.
Assist consumers with the submission of premium payments when required.

Regulatory & Compliance

Securing and safeguarding confidential information to prevent Protected Health Information (PHI) from being obtained from unauthorized personnel to ensure compliance with privacy and security standards.
Provide information in a culturally and linguistically appropriate manner to the needs of the population being served by the Marketplace.
Participate in all trainings, updates and webinars and other forums in which information is necessary to carry out roles and responsibilities.
Mandated to meet the annual Marketplace Facilitated Enroller (MFE) recertification requirements.
Keep abreast of all industry and regulatory updates as it pertains to the ACA and Marketplace.
Maintain discretion regarding business‑related files, reports, and conversations within the provisions of applicable State and Federal statutes and regulations.

Tactical

Maintain a daily tracking tool that entails detailed rep activity.
Monitor all applications in personal dashboard to ensure timely and accurate follow through from applicants.
Conduct a daily review of personal dashboard to address and follow up on any and/or all potential leads for consumers seeking assistance.
Maintain a consistent supply of various educational and product line collateral.
Keep abreast of all the Marketplace functionalities to effectively manage individual accounts.
Conduct a daily review of the MetroPlusHealth "Marketplus" lead management program to follow up on all new potential enrollment leads and consumer inquiries. Record all follow‑up dispositions in a timely and accurate manner.
Data enter all applicant demographic, enrollment site and PCP selection data in the required "Enrollment Program" within the MetroPlusHealth portal at the time of the initial enrollment encounter.
Must be in compliance with all conflict‑of‑interest standards and regulations.
All other tasks and responsibilities as may be required to satisfy the expectations of the role.
Required to work evenings and weekends.

Required Education, Training & Professional Experience

Must have a High School Diploma or GED.
Minimum of three (3) years of sales experience required.
Prior public speaking experience.

Licensure and/or Certification Required

Must complete and pass the NY State of Health approved training program and become certified. Must complete all required annual recertification as an MFE.

Professional Competencies