Enrollment Sales Representative II

NYC Health + Hospitals; New York (NY); On-site; USD 35,000 - 55,000; Full time

Job summary

MetroPlusHealth, a subsidiary of NYC Health + Hospitals, seeks an Enrollment Sales Representative to educate eligible residents about MetroPlus plans and achieve enrollment targets across community settings.

The role involves presenting plan information at income support centers, provider sites, churches and shelters; conducting telemarketing; maintaining enrollment records; and collaborating with the sales management team to reach monthly goals.

Qualifications

• Satisfactory completion of three months of training and orientation administered by MHP personnel; or equivalent.
• High School graduation or completion of an equivalency program.
• Demonstrated skills in written and/or oral communication.
• Minimum one year of experience in direct consumer contact, sales and/or social services; or an equivalent mix of education and experience.
• Knowledge of a second language may be required.

Responsibilities

• Educate and enroll qualified participants and explain MetroPlus benefits.
• Present plan information to recipients and community at large.
• Conduct group and individual enrollment presentations at various venues.
• Perform telemarketing activities for enrollment and follow-up.
• Maintain accurate enrollment documentation and records.
• Participate in sales/marketing meetings and related duties.

Skills

Written communication

Oral communication

Sales experience

Customer service

Education

High School Diploma

Job description

Marketing Statement

MetroPlus

Marketing Statement

MetroPlusHealth provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc. As a wholly-owned subsidiary of NYC Health + Hospitals, the largest public health system in the United States, MetroPlusHealth's network includes over 27,000 primary care providers, specialists and participating clinics. For more than 40 years, MetroPlusHealth has been committed to building strong relationships with its members and providers.

Purpose Of Position

Under supervision, identifies qualified participants and educates them as to the benefits of selecting MetroPlus as a managed care provider. Achieves predetermined monthly enrollments based on regularly updated goals and objectives. May provide training of and/or supervision to subordinate staff and maintains a positive public relations presence within the community.

Duties & Responsibilities

Level I

• Implement methods, activities and action plans necessary to achieve daily, weekly and monthly objectives.
• Presents clear and accurate information regarding health plan to eligible recipients and community-at-large.
• Performs group and individual presentations for purpose of educating and enrolling qualified participants in a variety of arenas included but not limited to income support centers, provider sites, churches, WIC programs and shelters.
• Presents MetroPlusHealth Plan information to HHC employees at annually designated open enrollment periods.
• Performs telemarketing activities as appropriate for purposes of enrollment and follow-up activity.
• Maintains accurate documentation related to enrollment and field activities.
• Participates in regularly scheduled sales/marketing meetings as required.
• Performs other related tasks as directed.

Level II

• May act as a preceptor to subordinate enrollment sales representative assistants or enrollment sales representatives to facilitate their understanding of MetroPlus objectives, operations and site specific information.
• Implements and monitors appropriate methods, activities and action plans necessary to regularly achieve accelerated predetermined enrollment objectives.
• Ensures appropriate and accurate documentation of plan enrollments and field activities.
• Provides assistance and facilities communications to sales management team.
• Participates in bi-weekly and monthly sales/marketing meetings.
• Performs related duties.
• Performs all duties of enrollment sales representative level I.

Minimum Qualifications

• Satisfactory completion of three months of training and orientation administered by MHP personnel; or,
• High School graduation or evidence of having satisfactorily passed a High School

Equivalency Program; and,

• Demonstrated skills in written and or oral communication; and,
• Minimum one year of experience in direct consumer contact, sales and/or social services; or,
• A satisfactory equivalent combination of education, training and experience.
• Knowledge of a second language may be required.

Special Notes

• For placement in Assignment Level II, candidates must possess one (1) year of experience in Assignment Level I or an additional year of related full-time experience.
• For placement in Assignment Level III, candidates must possess one (1) year of experience in Assignment Level II or an additional two (2) years of related full-time experience, with at least one (1) of those years in a supervisory capacity.