Sales Supervisor

Gamers Choice; New York (NY); Presencial; USD 66.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

Dental & Vision Coverage

Paid time off

401k

Employee Discounts

Gym Membership Reimbursements

Descripción de la vacante

Gamers Choice is seeking a Live Stream Sales Lead to drive day-to-day performance of the Live Stream Sales team at our Long Island City facility. You will ensure strong stream coverage, coach in real time, and elevate the overall livestream program to meet sales targets.

You will oversee streamers during live shows, train staff, manage schedules, and deliver an engaging, on-brand experience across all streams while tracking performance metrics and providing timely updates to leadership.

Formación

• 2–5 years of experience in live operations management or similar fast-paced environments.
• Experience with leadership and employee performance management.
• Strong time-management and ability to multitask.

Responsabilidades

• Oversee streamers during live shows and ensure run of show adherence.
• Train, coach, and manage Live Stream performance and coaching of staff.
• Ensure inventory readiness and coverage across shifts.
• Manage streaming floor – stations, breaks, daily workflows.
• Provide coaching feedback and escalation when needed.
• Monitor streams to meet pace, sales targets, and engagement goals.
• Track sales metrics and viewer engagement for improvements.
• Schedule management and shift coverage for all streams.

Conocimientos

Live ops mgmt

Studio production

Retail management

Coaching

Real-time feedback

Staff scheduling

Communication

Customer engagement

Broadcast experience

Descripción del empleo

Role:

Leading the day‑to‑day performance of the Live Stream Sales team. Ensuring strong stream coverage, driving sales results, and coaching team members in real time to elevate the overall livestream program.

Location:

34-09 Queens Blvd, Long Island City, 11101

Schedule:

8:00pm - 5:00am (Tuesday - Saturday)

Compensation:

$66,300 - $75,000 annually

Responsibilities:

Oversee streamers during live shows, ensuring they follow the proper run of show, maintain pacing, and deliver an engaging, on‑brand experience.

• Train, coach, and manage Live Stream performance, tracking individual and average show performance, troubleshooting and coaching underperforming shows, and Live Stream Sales associates, ensuring that stream performance is on target with set goals.
• Ensure streamers have all required inventory and backup products ready before and during their shifts.
• Manage the streaming floor by assigning stations, coordinating breaks, and maintaining smooth daily workflows across all streamers.
• Train new streamers on callouts, pacing, viewer interaction, show structure, and correct item handling to maintain a high‑quality customer experience.
• Provide management with regular updates on stream performance, pacing issues, operational errors, coaching feedback, and any necessary escalations.
• Ensure all streams are consistently meeting set performance goals, including pace, sales targets, and customer engagement, through real‑time coaching, feedback, and proactive support.
• Reliable tracking and reporting of sales metrics and viewer engagement to inform improvements and future stream strategy.
• Manage Live Stream team schedules and coverage for all shifts

Requirements:

• 2–5 years of experience in live operations management, studio production, retail management, creator/streamer support, or similar fast‑paced operational environments.
• Prior experience working with leadership and employee performance management. Preferably with team members who have revenue targets as a performance goal.
• Strong time‑management abilities with the capacity to manage multiple streams simultaneously.
• The ability to manage staff schedules, break rotations, or shift coverage.
• Strong communicator capable of giving real‑time feedback, coaching, and direction to streamers.
• Experience training and coaching staff on customer engagement, callouts, product handling, and performance standards.
• Understanding of customer engagement best practices to ensure streamers deliver a high‑quality viewer experience.
• Prior experience working with streamers, content creators, live shopping platforms, or broadcast environments is strongly preferred.

Nice to have:

• Prior experience or strong familiarity with the Pokémon TCG.
• Prior experience selling on Whatnot, TikTok Live, or other live shopping platforms.
• Deep knowledge of TCG trends, collectibles market, and audience preferences.
• Basic video or audio setup knowledge (lights, camera, mic, etc.).

Results:

• Live Stream sales targets are consistently met across all shows through real‑time coaching and performance management.
• Live streams run smoothly, on time, and with strong pacing and energy.
• Stream coverage is fully staffed and organized with no downtime or gaps.
• Streamers are prepared, confident, and improving through clear, consistent coaching.
• Team performance trends upward over time: higher sales, better engagement, fewer errors.

Benefits:

• Health Insurance
• Dental & Vision Coverage
• Paid time off
• 401k
• Employee Discounts
• Gym Membership Reimbursements

EEO/AAP Statement:

Gamer’s Choice is an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. Gamer’s Choice is an Equal Employment Opportunity and Affid We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned, but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change, so, too, may the essential functions of the position.