Sales Supervisor

Imperial Distributors, Inc.; Danbury (CT); Presencial; USD 65 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Growth culture

Discounted product store

Resumo da oferta

Imperial Distributors, Inc. in Danbury, CT, is seeking a Sales Supervisor to lead a team of Retail Service Merchandisers, drive sales growth, and execute merchandising initiatives across assigned accounts.

You will coach and develop the RSMs, manage performance, and collaborate with Account and Category Managers to exceed customer expectations and improve service levels.

Qualificações

• Bachelor's degree preferred; 3+ years related experience may substitute.
• Minimum 2 years of supervisory or team-leader experience preferred.
• Retail/supermarket service experience a plus.

Responsabilidades

• Lead and develop the Retail Service Merchandiser (RSM) team to deliver exceptional customer service.
• Drive sales growth and execute merchandising initiatives across assigned accounts.
• Coach, monitor performance, and conduct regular meetings with sales staff.
• Maintain service levels, schedules, and adherence to standards.
• Read and implement planograms; manage remodels and store updates.
• Control expenses within budget and review reports weekly.
• Build relationships with store owners and managers to maximize sales.

Conhecimentos

Supervisory experience

Customer relationship management

Coaching and development

Formação académica

Bachelor's degree

Ferramentas

Electronic ordering device

Descrição da oferta de emprego

The Sales Supervisor is responsible for leading and developing a team of Retail Service Merchandiser (RSMs) to deliver exceptional customer service, drive sales growth, and execute merchandising initiatives across assigned accounts. This role provides leadership through coaching, performance management, customer relationship development, operational excellence, and cross-functional collaboration to ensure Imperial consistently exceeds customer expectations.

About Imperial (IDI)

Imperial, founded in 1939 and headquartered in Worcester, MA, is a leading privately lead distributor of supermarket non-foods. We’ve helped our partners grow smarter and stronger—offering unmatched product selection, customized programs, and expert retail support across health and beauty care, seasonal items, general merchandise categories. With more than 700 associates and a state-of-the-art distribution center, Imperial serves chain and independent retailers across 22 states. Imperial is recognized throughout the Northeast and Mid-Atlantic for excellence in distribution, merchandising, and category management.

What sets us apart?Our singular focus is on providing retailers across health and beauty care, seasonal items, general merchandise categories. With more than 700 associates and a state-of-the-art distribution center, Imperial serves chain and independent retailers across 22 states. Imperial is recognized throughout the Northeast and Mid-Atlantic for excellence in distribution, merchandising, and category management.

OurMissionprioritizes people, embraces change, and fosters growth. And ourVisionis to redefine partnership with a lasting impact on our customers, communities, and the industry. At the center of it all is ouramazing team.

Essential Responsibilities and Duties Include:

• Perform store inspections to ensure adherence to Imperial’s Service Excellence standards.
• Conduct Store Quality Reviews.
• Assist in the evaluation and selection of qualified candidates; Execute and monitor training plan; Evaluate trainees; Conduct meetings with salespeople on a regular basis.
• Coaching and developing the RSM team
• Maintain service levels to acceptable standards; Ensure store service schedules are adhered to; Assist with store service as needed.
• Full responsibility of all merchandising tasks associated with remodels, new store set-ups and updates in self-serviced stores in assigned area.
• Ability to read and implement planograms.
• Control expenses within budget guidelines; Monitor and approve mileage and expense reports; Ensure timely completion of all related paperwork; Review weekly service reports from RSM's
• Build relationships with store owners and managers and other staff to maximize sales opportunities; Assure customer satisfaction with Imperial.
• Driving sales growth and customer satisfaction
• Ownership of KPIs (service levels, selling expense, audits, etc.)
• Cross-functional collaboration with Account Managers and Category Managers
• Build year over year sales.
• Other duties and tasks as assigned

Qualifications:

• Bachelor’s Degree preferred. (3+yrs related experience may be substituted for formal degree).
• Minimum 2yrs of Supervisory or Team Leader experience preferred.
• Related Retail/Supermarket service experience or related store/route sales experience a plus.
• Knowledge of GM/HBC product categories preferred.
• Intermediate/Advanced Computer skills and Electronic ordering device experience a plus.
• Energetic, Creative, Self-Motivated-Innovative Thinker.
• Ability to Travel (Valid Driver’s License/Reliable Transportation required).
• Pre-Employment Criminal Background Clearance and Drug Screening.

Why Join Us

• Growth Culture:Opportunities for professional advancement
• Employee Perks:Discounted product store, food events, and summer food trucks

**A full comprehensive job description will be available during the interview process, this is a condensed job posting.**

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.