Sales Support Merchandiser

Imperial Distributors, Inc.; Springfield (MA); On-site; USD 36,000 - 54,000; Full time

Job summary

Imperial (IDI) is seeking self-motivated Support Merchandisers to assist the team in delivering exceptional service to our supermarket partners. This role covers district-wide merchandising tasks, including stocking shelves and creating appealing displays.

Ideal candidates are strong communicators who thrive in a physical work environment and are willing to travel throughout MA/CT. Schedule is Mon-Fri with opportunities to support route merchandisers and ensure planogram compliance.

Qualifications

• Strong communication and customer service mindset.
• Ability to follow simple instructions and work in a fast-paced environment.
• Comfort with basic computer tasks and data entry.
• Willingness to travel within the region as needed.

Responsibilities

• Build strong relationships with store management.
• Ensure inline General Merchandise and Health, Beauty, Wellness categories are stocked and maintained.
• Maintain merchandising standards for displays and cross-merchandising locations.
• Train new team members on job expectations and tasks in customer stores.
• Cover and travel to assigned customer stores as directed by management.
• Process orders to maintain stock levels and maximize sales.

Skills

Strong communication

Attention to detail

Customer service

Schedule flexibility

Education

High School Diploma or GED

Job description

At Imperial (IDI), our Support Merchandisers support the team to ensure exceptional service is being delivered to our supermarket partners. This position provides district-wide coverage to ensure merchandising tasks are completed efficiently and accurately. Responsibilities include stocking shelves, organizing product displays, and creating visually appealing seasonal and promotional sections. The role is designed to support route merchandisers and uphold Imperial’s brand through strong in-store relationships. Additional duties include generating sales orders, managing inventory levels, interpreting planograms, and setting up or adjusting merchandise displays as needed.

About Imperial (IDI)

Imperial is a recognized leader in supermarket non-foods distribution and merchandising. For over 85 years, we’ve helped our partners grow smarter and stronger—offering unmatched product selection, customized programs, and expert retail support across health, beauty, wellness, general merchandise categories. IDI supports over 50 regional and independent retail grocery banners with products from major national CPG brands as well as customized private label and seasonal program options.

What sets us apart? Our singular focus is on providing retailers with the value, innovation, and differentiation they need to thrive in today's dynamic marketplace.

Our Mission prioritizes people, embraces change, and fosters growth. And our Vision is to redefine partnership with a lasting impact on our customers, communities, and the industry. At the center of it all is our amazing team.

Join the Imperial Team: Where Excellence Meets Partnership

We’re looking for self-motivated individuals with a sharp eye for detail and a passion for delivering exceptional results. Ideal candidates are strong communicators who thrive in a fast-paced, physical work environment and take pride in providing outstanding customer service. This position requires travel and a flexible schedule, as assignments may shift quickly based on business needs.

If you enjoy working independently, building positive relationships with co-workers and customers, solving problems on the go, and achieving goals—all while maintaining a daytime schedule—this could be the perfect role for you.

• Build strong relationships with store management
• Ensure inline General Merchandise and Health, Beauty, Wellness categories are well stocked and maintained
• Manage merchandising standards for Clip Strips, Power Panels and Cross Merchandising locations
• Train new team members on job expectations and tasks in customer store.
• Cover and travel to specific customer stores, as assigned by management.
• Process orders that maintain stock levels to maximize sales
• Ensure planogram compliance at shelf
• Responsible for tag/pricing compliance
• Maintain shelf conditions keeping sections blocked and free of debris
• Manage back stock ensuring product is worked to shelf
• Ensure execution of the sales business plans
• Implement Seasonal/Promotional programs to ensure sell through
• Build promotional displays associated with ad plans
• Placement of new items at shelf
• Propose incremental sales opportunities that can be implemented in other locations
• Complete electronic surveys to ensure execution
• Other duties/tasks as assigned

Schedule: Mon-Fri

Travel required throughout MA/CT (Peabody MA, Great Barrington MA, Mystic CT, New Milford CT locations included)

Qualifications:

• High School Diploma or GED.
• Prior experience in retail, grocery, food service, or merchandising is preferred.
• Basic computer skills – requiring able to use a log in and password and follow simple instructions.
• Knowledge of product and/or experience with merchandising general merchandise or health and beauty care products preferred.
• Ability to read and write short correspondence, and memos.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.
• Ability to perform these operations using units of American money and weight measurement, volume, and distance.
• Your Own/Reliable Transportation

**A full comprehensive job description will be available during the interview process, this is a condensed job posting.

Equal Opportunity Employer
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