Sales Specialist - Patient Support Coordinator (Remote, Telehealth)

Shapely; Los Angeles (CA); A distancia; USD 42.000 - 62.000; Jornada completa

Descripción de la vacante

Shapely is seeking a Sales Specialist - Patient Support Coordinator for a fully remote role (telehealth). You will be the first voice for prospective patients, guiding them through understanding the program, eligibility, and scheduling their initial appointment.

You will manage a high-volume outbound pipeline, educate on insurance coverage, collaborate with Prior Authorization and Concierge teams, and strive to meet conversion and appointment targets while delivering exceptional patient service.

Formación

• Previous sales, telesales, or outbound call experience.
• Ability to educate prospects on insurance eligibility and coverage basics.
• Persuasive, consultative communication style.
• Familiarity with HIPAA and patient privacy (training provided).

Responsabilidades

• Make outbound calls to prospective patients and follow up.
• Educate leads about the program, eligibility, and cost.
• Guide leads through enrollment and scheduling initial appointment.
• Manage CRM lead pipeline and track conversions.
• Meet or exceed targets for calls, conversions, and appointments.
• Coordinate with Prior Authorization and Concierge teams.

Conocimientos

Sales experience

Outbound calls

CRM management

Healthcare/telehealth knowledge

Excellent communication

Herramientas

Zoom Phone

CRM platform

EHR systems

Descripción del empleo

Sales Specialist - Patient Support Coordinator (Remote, Telehealth)

Shapely is transforming the weight loss industry through an innovative physician-led approach that makes weight loss care affordable for everyone. With evidence-based care, industry-leading support, and a seamless integrated app, we're pioneering a new approach toweight loss that helps patients achieve long-lasting, sustainable weight loss. We're steadfast in our mission to help millions of Americans along their weight loss journey. Join us in shaping a company that will help improve the most important thing in all of our lives: our health.

Job Description

This is a remote position.

As a Sales Specialist at Shapely, you will be the first voice many prospective patients hear. You will guide interested leads through understanding our program, address their questions about eligibility and cost, and convert their interest into a scheduled appointment. Your primary responsibilities will include:

• Calling and following up with prospective patients who have expressed interest in Shapely.
• Educating prospective patients on our program, physician-led model, and how GLP-1/GIP weight loss medications work.
• Explaining insurance eligibility basics and general coverage considerations for weight loss medications to set accurate expectations.
• Guiding leads through enrollment and scheduling their initial appointment.
• Managing a pipeline of leads in the CRM, tracking follow-ups and conversion status.
• Meeting or exceeding targets for outbound calls, conversions, and scheduled appointments.
• Following up with warm leads who have not yet enrolled to re-engage and answer outstanding questions.

Cross-Team Coordination

• Partnering with the Prior Authorization and Concierge teams to ensure a smooth handoff once a patient enrolls.
• Relaying common objections, questions, or friction points to leadership to help refine messaging and process.

Requirements

• Previous experience in a sales, telesales, or outbound call role, with a track record of meeting conversion targets.
• Comfortable educating prospects on insurance eligibility and medication coverage basics.
• Persuasive, consultative communication style that builds trust quickly over the phone.
• Resilient and self-motivated when working through a high-volume outbound pipeline.
• Previous experience in a similar role, preferably in a healthcare or telehealth environment.
• Technologically proficient. We will train you on software including Zoom Phone and our CRM platform, as well as our EHR.
• Friendly and approachable with exceptional customer service skills.
• Quick learner, able to grasp the nuances of our business to be successful in the role.
• Knowledge of HIPAA, PHI, and patient privacy (training also provided).
• Exceptional command of English, written and verbal.
• Exceptional communication skills and the ability to empathetically engage with patients.
• Strong organizational and problem-solving abilities.
• Great team player
• A passion for health and wellness and a commitment to Shapely's mission.
• Ability to work in the Los Angeles time zone.

Operation Hours ( Pacific Standard Time )

Monday to Sunday, 4 shifts ( 6 am - 3 pm, 7 am - 4 pm, 8 am - 5 pm, 9 am - 6pm)

Saturday ( 8 am - 5 pm) ( 2 rotating assigned Coordinators)

* You are expected to work 40 hours/ week with an occasional Saturday shift.