Patient Care Coordinator (Lead Conversion)

Zipdev LLC; Newport Beach (CA); Hybrid; USD 50,000 - 75,000; Full time

Benefits offered by this job

Remote work

Vacation: 10 business days a year

Holidays: 5 National Holidays a year

Parental Leave

Health Care Reimbursement

Active Lifestyle Reimbursement

Quarterly Home Office Reimbursement

Payroll Deduction Purchase Plans

Longevity Bonus

Continuous Learning Bonus

Access to Training and Professional Dé

Job summary

Zipdev LLC is assisting a boutique medical practice in Newport Beach, CA, seeking a Patient Care Coordinator with consultative sales expertise. You will be the first contact for prospective patients, guiding inquiries through pricing, services, and scheduling.

The role emphasizes relationship-building over telemarketing, requiring polished communication, CRM proficiency (GoHighLevel), and the ability to manage a 40-hour weekly schedule aligned with Pacific Time, including evenings and weekends.

Qualifications

• 3+ years of consultative sales experience serving high-end clientele.
• Fluent English with excellent verbal and written communication.
• Proven track record of meeting or exceeding sales targets.
• Experience with CRM systems, preferably GoHighLevel (GHL).
• Ability to manage multiple conversations and follow-up.
• Willingness to work Pacific Time hours including evenings and weekends.

Responsibilities

• Respond to new patient inquiries across phone, text, email, web forms, and social media during working hours.
• Manage all incoming leads through GoHighLevel with timely, consistent communication.
• Lead consultative sales conversations to understand patient goals, concerns, budgets and timelines.
• Explain aesthetic, regenerative, sexual wellness, and hormone treatments clearly and professionally and discuss pricing.
• Convert qualified inquiries into booked consultations by building trust and asking for the booking.
• Follow up with unresponsive leads and re-engage past inquiries.
• Maintain a detailed GoHighLevel pipeline with conversations, outcomes, next steps, and follow-up dates.
• Prepare handoff notes for providers before consultations including goals, concerns, budget, and pricing.
• Monitor response times, conversion rates, and reasons prospects do not book.
• Identify opportunities to improve sales scripts, follow-up sequences, CRM workflows and automations.
• Provide a polished, warm, personalized experience reflecting premium positioning.

Skills

Consultative sales

Fluent English

Customer relationship

Negotiation skills

Independent worker

Time management

Multi-tasking

Tools

GoHighLevel (GHL)

CRM software

Job description

Our client is a boutique medical practice based in Newport Beach, California, with over 25 years of experience in aesthetic, regenerative, sexual wellness, and hormone medicine. The practice is known for providing personalized, high-quality care to discerning patients throughout Southern California.

The team is looking for a Patient Care Coordinator who combines consultative sales skills with exceptional communication and patient service. This person will be the first point of contact for prospective patients, responsible for responding to inquiries quickly, building trust, explaining services and pricing, and converting qualified leads into booked consultations.

This is a senior, relationship-driven sales role rather than a traditional call center or appointment-setting position. The ideal candidate is polished, persuasive without being pushy, comfortable discussing premium services, and highly organized in managing leads from initial contact through booking and follow-up.

Key Responsibilities

• Respond to new patient inquiries during scheduled working hours through phone, text, email, web forms, and social media messages.
• Manage all incoming leads through GoHighLevel (GHL), maintaining timely and consistent communication across channels.
• Lead consultative sales conversations to understand patients' goals, concerns, timelines, and budgets.
• Explain aesthetic, regenerative, sexual wellness, and hormone treatments in a clear, professional, and discreet manner.
• Discuss treatment pricing, present approved fee estimates, address objections, and negotiate appropriately within the practice's guidelines.
• Convert qualified inquiries into booked consultations by building trust and confidently asking for the booking.
• Follow up consistently with leads who have not responded or booked, using established contact sequences and nurturing strategies.
• Reactivate past and overdue patients by introducing relevant services, reconnecting with previous inquiries, and helping fill available appointment slots.
• Confirm consultations and assist with rescheduling cancellations and no-shows.
• Maintain an accurate GHL pipeline, documenting conversations, outcomes, next steps, and follow-up dates.
• Prepare detailed handoff notes for providers before consultations, including patient goals, concerns, budget, and quoted pricing.
• Monitor lead response times, conversion rates, and reasons prospects do not book.
• Identify opportunities to improve sales scripts, follow-up sequences, CRM workflows, and automations within GoHighLevel.
• Provide a consistently polished, warm, and personalized experience that reflects the practice's premium positioning.
  

• 3+ years of consultative sales experience serving high-end clientele in fields such as aesthetics, private healthcare, luxury retail, hospitality, or financial services
• Fluent, natural spoken and written English, with excellent conversational skills and the ability to build rapport with US-based patients.
• Proven track record of meeting or exceeding sales and conversion targets.
• Hands‑on experience managing inbound leads, conducting follow-ups, overcoming objections, and converting prospects into customers or booked consultations.
• Experience with GoHighLevel (GHL) or a comparable CRM, with a strong willingness and ability to learn and manage its mobile app.
• Ability to respond quickly to new inquiries, manage multiple conversations, and maintain consistent follow-up.
• Experience with patient or customer reactivation, lead nurturing, and re‑engagement campaigns.
• Strong negotiation skills and confidence discussing premium pricing without relying on aggressive sales tactics or unnecessary discounts.
• Excellent phone presence, professional writing, attention to detail, and sound judgment when handling sensitive conversations.
• Ability to work independently, manage a sales pipeline, and take ownership of leads through conversion.
• Availability to work a 40‑hour week aligned with Pacific Time, including weekday evenings (1 hour per day) and weekend hours (2,5 hours every day).
• Reliable home internet, a current smartphone, mobile data, and a quiet environment for calls.

• Work remotely
• Vacation: 10 business days a year
• Holidays: 5 National Holidays a year
• Company Holidays: 14 Company Holidays a year
• Parental Leave
• Health Care Reimbursement
• Active Lifestyle Reimbursement
• Quarterly Home Office Reimbursement
• Payroll Deduction Purchase Plans
• Longevity Bonus
• Continuous Learning Bonus
• Access to Training and Professional Development Platforms
• Did we mention it's REMOTE?!!

One of our core values at Zipdev is "Be authentic." that's why we encourage you to answer the application form in your own words; we are interested in getting to know you, not a digital assistant.

Wondering how our remote environment or our payment method work? We've put together some helpful answers in our FAQs at the bottom our our career site. Take a look and let us know if you have any other questions!