Remote Sales Specialist for Patient Care & Support

Shapely; Los Angeles (CA); Hybrid; USD 52,000 - 78,000; Full time

Job summary

Shapely is transforming weight loss care with a physician-led model and telehealth delivery. As a Sales Specialist, you will be the first voice prospective patients hear, guiding them through our program, answering questions about eligibility and cost, and scheduling their initial appointment.

You will manage a pipeline of leads in the CRM, strive to exceed outbound and conversion targets, and coordinate with the Prior Authorization and Concierge teams to ensure a smooth handoff once a patient

Qualifications

• Previous experience in a sales, telesales or outbound call role with a track record of meeting conversion targets.
• Comfortable educating prospects on insurance eligibility and medication coverage basics.
• Persuasive, consultative communication style that builds trust over the phone.
• Resilient and self-motivated in a high-volume outbound pipeline.
• Experience in healthcare or telehealth environments preferred.

Responsibilities

• Calling and following up with prospective patients who expressed interest.
• Educating prospects on our program, physician-led model, and how GLP-1/GIP weight loss medications work.
• Explaining insurance eligibility basics and general coverage considerations.
• Guiding leads through enrollment and scheduling their initial appointment.
• Managing a pipeline of leads in the CRM, tracking follow-ups and conversion status.
• Meeting or exceeding targets for outbound calls, conversions, and scheduled appointments.
• Cross-team coordination with Prior Authorization and Concierge teams to ensure a smooth handoff after enrollment.

Skills

Sales experience

Outbound calling

Communication

Customer service

English proficiency

Tools

Zoom Phone

CRM

EHR

Job description

Shapely is transforming weight loss care with a physician-led model and telehealth delivery. As a Sales Specialist, you will be the first voice prospective patients hear, guiding them through our program, answering questions about eligibility and cost, and scheduling their initial appointment.

You will manage a pipeline of leads in the CRM, strive to exceed outbound and conversion targets, and coordinate with the Prior Authorization and Concierge teams to ensure a smooth handoff once a patient