Sales Specialist, Messaging Overlay

Twilio; United States; Remote; USD 60,000 - 120,000; Full time

Job summary

An established industry player is seeking a dynamic Senior Sales Specialist to join their innovative Messaging Overlay team. In this role, you will focus on driving commercial success within strategic accounts, leveraging your analytical mindset and communication skills to influence key stakeholders. You'll collaborate with cross-functional teams to ensure messaging solutions meet client needs while maximizing profitability. This position offers a unique opportunity to make a global impact in a remote-first environment, where your contributions will be valued and recognized. Join a vibrant team dedicated to innovation and customer satisfaction.

Benefits

Competitive Pay

Generous Time Off

Parental Leave

Wellness Leave

Healthcare Benefits

Retirement Plans

Qualifications

• 5+ years in sales, preferably in the international telecom industry.
• Excellent written and verbal communication skills to engage senior stakeholders.
• Experience working with technical and cross-functional teams.

Responsibilities

• Develop and drive strategy to achieve optimized profitability within account territory.
• Own pricing strategy and execution, working closely with routing specialists.
• Cultivate relationships with internal partners to drive cost efficiencies.

Skills

Sales Experience

Analytical Skills

Communication Skills

Strategic Mindset

Relationship Management

Technical Collaboration

Self-motivation

Tools

Financial Pricing Models

SaaS Solutions

CPaaS Solutions

PaaS Solutions

Job description

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work and a strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as Twilio’s next Senior Sales Specialist, Messaging Overlay

About the job

Twilio is looking for a Senior Sales Specialist to join our newly created Messaging Overlay team! You will have a quota and will be responsible for a selected number of strategic accounts that are also some of Twilio’s largest customers. Your focus will be on driving commercial and operational success within these accounts by leading and partnering with other internal stakeholders to define the strategy and execution plan to help grow your account’s expenditure profitably.

Responsibilities

In this role, you’ll:

1. Develop and drive strategy to achieve optimized profitability within account territory,
2. Ruthlessly prioritize by identifying opportunities to maximize profitability,
3. Own pricing strategy and execution, working closely with routing specialists to maximize volume aggregation and account health,
4. Provide regular performance reports to management on sales pipeline, account status, and team performance. Use data to inform decisions and optimize strategies,
5. Cultivate relationships with internal partners and key stakeholders to drive cost efficiencies and quality improvements,
6. Work with cross-functional stakeholders and technical teams to ensure messaging solutions meet client needs and contribute to long-term customer satisfaction and retention,
7. Utilize deep understanding of the messaging ecosystem to support and drive success with high-value clients,
8. Represent Twilio and our values with customers at industry events.

Qualifications

Twilio values diverse experiences and encourages all qualified applicants to apply, regardless of traditional career paths or industry background. While the following are preferred, we welcome candidates with alternative experiences.

Required:

• 5+ years in sales, preferably in the international telecom industry,
• Highly analytical and strategic mindset with proven ability to analyze large data sets to inform decisions,
• Excellent written and verbal communication skills to engage and influence senior stakeholders,
• Ability to lead meetings with customers and exceed key metrics,
• Bias for action, with ability to test, iterate, and measure success quickly,
• Experience working with technical, operational, and cross-functional teams to drive outcomes,
• Strong self-drive and motivation,
• Established relationships with key regional accounts,
• Understanding of the SMS supplier ecosystem,
• Experience with SaaS, CPaas, or PaaS solutions,
• Experience creating and managing financial pricing models.

Location & Travel

This role involves approximately 10% travel to connect with clients and team members in person.

What We Offer

Competitive pay, generous time off, parental and wellness leave, healthcare, retirement plans, and more. Offerings vary by location.

Our Values & Culture

We solve problems, take initiative, and embrace innovation. We seek colleagues who embody our Twilio Magic values and support community involvement through volunteering and donations.

If you're ready to unleash your potential and grow with us, apply now! Not the right role? Explore other openings.

Equal Opportunity & Accessibility

Twilio is committed to diversity, equity, and inclusion. We do not discriminate and provide reasonable accommodations for applicants with disabilities. For assistance, contact [e-mail].