Sales Specialist: Inbound & Outbound Growth (Brooklyn)

SBH Community Service Network Inc.; New York (NY); Hybrid; USD 50,000 - 75,000; Full time

Job summary

SBH Community Service Network Inc. is seeking a Sales Specialist in Brooklyn, NY. This full-time, in-office role focuses on engaging with prospects, identifying needs, and guiding them from initial contact to enrollment.

You will handle a mix of inbound and outbound opportunities and work toward sales goals with commission potential. The ideal candidate is confident, customer-focused, and motivated by achieving targets.

Qualifications

• 1+ year of experience in sales, customer service, call center, or a related role preferred.
• Strong verbal and written communication skills.
• Confident and professional phone presence.
• Strong persuasion, negotiation, and objection-handling abilities.
• Ability to quickly build rapport and establish trust with prospective customers.

Responsibilities

• Respond promptly to inbound leads and inquiries.
• Conduct outbound calls and follow up with prospective customers.
• Build rapport and identify each prospect's needs, concerns, and priorities.
• Educate prospective customers about available plans, services, coverage options, and benefits.
• Recommend appropriate solutions based on individual customer needs.
• Clearly communicate the value and benefits of available services.
• Guide prospects through the entire sales process from initial contact through enrollment.
• Provide a professional and positive customer experience throughout the sales process.
• Maintain an active pipeline of prospective customers.
• Follow up consistently with leads to maximize conversion opportunities.
• Work toward and achieve individual sales goals and performance metrics.
• Identify opportunities to improve conversion rates and overall sales performance.
• Maintain persistence and professionalism throughout the follow-up process.
• Participate in ongoing sales coaching, training, and performance-development activities.
• Accurately document customer interactions and sales activity within the company's CRM system.
• Maintain accurate records of leads, follow-ups, enrollments, and sales outcomes.
• Keep prospect information and pipeline activity current.
• Stay informed about products, services, pricing, promotions, and company policies.
• Follow established sales processes, compliance requirements, and company procedures.
• Collaborate with other departments to help ensure a smooth transition from prospect to customer.

Skills

1+ year sales experience

Strong verbal & written communication

Professional phone presence

Persuasion & negotiation

Rapport building

Self-motivated & goal oriented

Fast paced environment

CRM familiarity

Product knowledge

Detail oriented

Tools

CRM system

Job description

SBH Community Service Network Inc. is seeking a Sales Specialist in Brooklyn, NY. This full-time, in-office role focuses on engaging with prospects, identifying needs, and guiding them from initial contact to enrollment.

You will handle a mix of inbound and outbound opportunities and work toward sales goals with commission potential. The ideal candidate is confident, customer-focused, and motivated by achieving targets.