Sales Specialist - Front Desk

Marriott Ownership Resorts, Inc.; Kaanapali (HI); On-site; USD 44,000 - 47,000; Full time

Benefits offered by this job

Healthcare benefits

Travel discounts

Credit union membership

Tuition reimbursement

Counseling & family support

Growth and development opportunities

Job summary

Marriott Vacations Worldwide in Hawaii seeks a Specialist Sales Front Desk to welcome guests, support sales presentations, and coordinate front-desk activities at The Westin Nanea Ocean Villas and The Westin Kaanapali Ocean Resort Villas.

The role emphasizes guest service, sales experience, and the ability to engage with Owners and guests by phone or in person. Flexible schedule, including weekends and holidays, is required. Company benefits accompany this position.

Qualifications

• Sales or customer service experience preferred; enjoy interacting with guests in person or by phone.
• Flexible schedule including weekends and holidays.
• Background and drug screening may be required per state/local rules.

Responsibilities

• Meet and greet guests arriving for sales presentations or visiting the sales gallery.
• Provide refreshments and ensure guest comfort prior to presentations.
• Aim to exceed budgeted sales presentations and volume goals.
• Promote brand image internally and externally.

Skills

Sales experience

Customer service

Communication

Guest interaction

Job description

Hourly Rate: $32.34 *This positon requires you to work between two locations: The Westin Nanea Ocean Villas and The Westin Kaanapali Ocean Resort Villas.

Are you looking for a place where meaningful moments are made together? We make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment.

As a Specialist Sales Front Desk, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together. Where great benefits lead to a life fulfilled.

Medical/Dental/Vision/401K opportunities Travel discounts Credit Union Membership Tuition Reimbursement Professional Counseling & Family Support Growth and Development Opportunities

As a Specialist Sales Front Desk, a typical day will include:

• Meet and greet guests as they arrive for scheduled sales presentations or stop by the sales gallery for general information.
• Ensures that all guests are comfortable and offers refreshments to guests as they wait for sales presentations.
• Provides the highest level of service to exceed budgeted sales presentations and volume production goals.
• Promotes awareness of brand image internally and externally.
• Creates, logs, and expedites premiums (gifts) for site marketing programs.

Guest Experience and Company Standards

• Welcome and greet guests; anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Contribute to team goals.
• Always follow company policies and safety procedures.

To Become a Specialist Sales Front Desk

• Successful candidates will be highly motivated with sales or customer service experience and enjoy interacting with guests either in person or by phone.
• Available to work a flexible schedule to include weekends and holidays.
• Sales experience preferred.
• Position may require background and drug screening, in accordance with state and local requirements.
• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Where meaningful moments are made together. Our associates want more than fulfilling work. Like our Owners, Members and guests around the world, they want fulfilling lives. Vacations expand our world to new places, new possibilities, new connections. Along the way, they help us discover our best selves. Great vacations are the embodiment of a life, fulfilled.

Marriott Vacations Worldwide (NYSE: VAC) is a leading global vacation company. While our numbers tell some of the story, the heart of our success comes from the quality - and exceptional longevity - of our relationships with our associates and customers. Join us on our journey. FOR A LIFE FULFILLED. Creating vacations that move you.

20,000+ Associates worldwide Vacation Ownership 7 Iconic Brands Approximately 120 Vacation Ownership Resorts 700,000+ Owner families 90%+ Guest satisfaction score Exchange & Third-Party Management More than 3,200 affiliated resorts in over 90 countries and territories Approximately 1.6 million exchange network members