Vacation Specialist - based at Westin Hapuna

Marriott Ownership Resorts, Inc.; United States; On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401K

Travel discounts

Credit Union Membership

Tuition Reimbursement

Counseling & Family Support

Growth and Development Opportunities

Uncapped earnings

Job summary

Marriott Vacations Worldwide is seeking a Coordinator Marketing Linkage at the Westin Hapuna Beach Resort to enhance guest experiences and drive sales through on-site presentations. The role emphasizes high-quality service and the ability to manage expectations while pursuing revenue goals.

The position offers uncapped earning potential with commissions, plus a benefits package and opportunities for growth. Hospitality experience and flexibility to work weekends/holidays are valued.

Qualifications

• Prior sales or customer service experience preferred.
• Able to work a flexible schedule including weekends and holidays.
• Concierge or sales experience preferred.
• Background and drug screening may be required.

Responsibilities

• Engage with hotel guests at desk locations to provide customer service.
• Schedule sales presentations and manage expectations.
• Aim to exceed sales and production goals.
• Ensure attendees meet eligibility and are open to learning about products and services.
• Use persuasive techniques to maximize revenue while maintaining guest loyalty.

Skills

Sales experience

Customer service

Guest interaction

Job description

Hourly Rate: $20.00 Position is based at the Westin Hapuna Beach Resort $20.00/hr + commission + up to $300/week additional training pay* for the first 10 weeks only Are you looking for a place where meaningful moments are made together?

We make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment.

As a Coordinator Marketing Linkage, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.

Where great benefits lead to a life fulfilled:

• Uncapped earning potential (wages, monthly incentives, annual bonuses, contests)
• Medical/Dental/Vision/401K opportunities
• Travel discounts
• Credit Union Membership
• Tuition Reimbursement
• Professional Counseling & Family Support
• Growth and Development Opportunities

As a Coordinator Marketing Linkage, a typical day will include:

• Engaging with hotel guests at desk locations and providing elevated customer service.
• Scheduling sales presentations and managing customer expectations.
• Provides the highest level of service to exceed budgeted sales presentations and volume production goals.
• Ensures that all guests who attend a sales presentation meet eligibility requirements and are open to learning more about products and services.
• Use persuasive techniques that maximize revenue while maintaining existing guest loyalty.

Guest Experience and Company Standards:

• Welcome and greet guests; anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Contribute to team goals.
• Always follow company policies and safety procedures.

To Become a Coordinator Marketing Linkage:

• Successful candidates will be highly motivated with sales or customer service experience and enjoy interacting with guests either in person or by phone.
• Available to work a flexible schedule to include weekends and holidays.
• Concierge and/or sales experience preferred.
• Position may require background and drug screening, in accordance with state and local requirements.
• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Where meaningful moments are made together.

Our associates want more than fulfilling work. Like our Owners, Members and guests around the world, they want fulfilling lives. Vacations expand our world to new places, new possibilities, new connections. Along the way, they help us discover our best selves. Great vacations are the embodiment of a life, fulfilled.

Marriott Vacations Worldwide (NYSE: VAC) is a leading global vacation company. While our numbers tell some of the story, the heart of our success comes from the quality - and exceptional longevity - of our relationships with our associates and customers. Join us on our journey. FOR A LIFE FULFILLED. Creating vacations that move you.

Company Highlights:

• 20,000+ Associates worldwide
• Vacation Ownership
• 7 Iconic Brands
• Approximately 120 Vacation Ownership Resorts
• 700,000+ Owner families
• 90%+ Guest satisfaction score
• Exchange & Third-Party Management
• More than 3,200 affiliated resorts in over 90 countries and territories
• Approximately 1.6 million exchange network members