Sales Specialist

Wireless Zone, Premium Verizon Retailer; Washington (District of Columbia); On-site; USD 55,000 - 80,000; Full time

Job summary

Wireless Zone in Washington, DC is seeking a full-time Wireless Sales Consultant to drive in-store and phone sales of Verizon Wireless products and home internet services. You will engage customers, meet sales targets, upsell services, and build lasting relationships while delivering outstanding customer experiences.

Prior sales experience is a plus; training provided. Responsibilities include handling transactions, following up on leads, and maintaining a welcoming store environment to maximize

Qualifications

• Self-driven and energetic with a willingness to learn Verizon products.
• Excellent verbal and written communication, rapport-building, and customer service mindset.
• Prior sales experience is a plus, especially in commission-based settings.

Responsibilities

• Engage customers in-store and over the phone to assess wireless service needs and recommend Verizon products and home services.
• Meet or exceed performance targets and sales quotas.
• Upsell additional products and cross-sell services to maximize sales potential.
• Address customer service concerns promptly and professionally.
• Build and nurture long-term relationships with customers.
• Manage register transactions, including daily cash handling.
• Follow up on inquiries and promote services through warm leads.
• Keep the store clean, organized, and visually appealing.

Skills

Customer service calls

Basic computer skills

Competitive mindset

Team player

Adaptable and flexible

Commission-based experience

Direct sales experience

Job description

Wireless Zone - A Verizon Premium Retailer, currently has an opening for a full-time Wireless Sales Consultant. The ideal candidate will be motivated, outgoing, personable and able to confidently make phone calls while taking full ownership of their success.

Job Responsibilities:

As a Wireless Sales Consultant, you will interact with customers in store and over the phone to assess their wireless needs and offer tailored solutions from our wide range of Verizon Wireless products and home internet services. This role is focused on driving sales, not simply fulfilling orders. You will apply effective sales techniques to prospect, qualify, and close deals, while cultivating strong customer relationships through both in-person interactions and follow-up calls.

As a Wireless Sales Consultant, your key responsibilities will include:

• Engaging with customers to assess their wireless service needs and recommend suitable Verizon Wireless products and home services.
• Consistently meeting or surpassing performance targets and minimum sales quotas.
• Identifying opportunities to upsell additional products and cross-sell services to new and existing customers, maximizing sales potential.
• Addressing customer service concerns promptly and professionally.
• Building and nurturing long-term relationships with customers.
• Managing register transactions, including daily cash-in and cash-out processes.
• Following up on customer inquiries and promoting services through warm call leads.
• Ensuring the store remains clean, organized, and visually appealing.

Job Requirements:

As a Wireless Sales Consultant, you will need to be self-driven, energetic, and highly motivated to achieve sales success while delivering exceptional customer experiences. A positive, enthusiastic attitude and a strong willingness to learn about our diverse range of Verizon Wireless products are essential. Excellent verbal and written communication skills, along with the ability to build rapport quickly and establish trust with customers are also key to excelling in this role.

Specific qualifications for the position include:

• Customer Service calls
• Basic computer skills
• Competitive mindset
• Strong team player
• Adaptable and flexible
• Experience in a commission- or performance-based setting is a plus
• Preferred: 1+ years of direct customer-facing sales experience; wireless industry experience is a bonus

Compensation:

• Total Compensation: $55,000-$80,000/year (Hourly + Commission)