Wireless Sales Consultant at Verizon Premium Retailer

Wireless Zone LLC; Washington (District of Columbia); On-site; USD 55,000 - 80,000; Full time

Benefits offered by this job

Employee discounts

Competitive salary

Flexible schedule

Training & development

Job summary

Wireless Zone - A Verizon Premium Retailer, in Washington, DC, is seeking a full-time Wireless Sales Consultant to own sales success and deliver exceptional customer experiences. You will engage with customers in-store and by phone, assess their wireless needs, and confidently promote Verizon products and home services.

You will meet or exceed targets, upsell additional products, and build lasting customer relationships while keeping the store welcoming and well-organized.

Qualifications

• Excellent customer service skills.
• Experience with customer service calls is a plus.
• Basic computer skills required.
• Competitive mindset and a strong team orientation.
• Adaptable and flexible with a willingness to learn.
• Experience in commission- or performance-based settings is helpful.
• 1+ year of direct customer-facing sales experience preferred; wireless industry experience is a bonus.

Responsibilities

• Engage with customers in-store and by phone to assess wireless needs.
• Recommend Verizon Wireless products and home services.
• Meet or exceed sales targets and quotas.
• Upsell and cross-sell additional products and services.
• Provide prompt, professional customer service and follow-up.
• Maintain a clean, organized, and visually appealing store.

Skills

Excellent customer service

Customer service calls

Basic computer skills

Competitive mindset

Strong team player

Adaptable and flexible

Commission-based experience a plus

Direct customer-facing sales exp (1+ y

Wireless industry experience bonus

Job description

Benefits:

• Employee discounts
• Competitive salary
• Flexible schedule
• Training & development

Wireless Zone - A Verizon Premium Retailer, currently has an opening for a full-time Wireless Sales Consultant. The ideal candidate will be motivated, outgoing, personable and able to confidently make phone calls while taking full ownership of their success.

Job Responsibilities:

As a Wireless Sales Consultant, you will interact with customers in store and over the phone to assess their wireless needs and offer tailored solutions from our wide range of Verizon Wireless products and home internet services. This role is focused on driving sales, not simply fulfilling orders. You will apply effective sales techniques to prospect, qualify, and close deals, while cultivating strong customer relationships through both in-person interactions and follow-up calls.

As a Wireless Sales Consultant, your key responsibilities will include:

• Engaging with customers to assess their wireless service needs and recommend suitable Verizon Wireless products and home services.
• Consistently meeting or surpassing performance targets and minimum sales quotas.
• Identifying opportunities to upsell additional products and cross-sell services to new and existing customers, maximizing sales potential.
• Addressing customer service concerns promptly and professionally.
• Building and nurturing long-term relationships with customers.
• Managing register transactions, including daily cash-in and cash-out processes.
• Following up on customer inquiries and promoting services through warm call leads.
• Ensuring the store remains clean, organized, and visually appealing.

Job Requirements:

As a Wireless Sales Consultant, you will need to be self-driven, energetic, and highly motivated to achieve sales success while delivering exceptional customer experiences. A positive, enthusiastic attitude and a strong willingness to learn about our diverse range of Verizon Wireless products are essential. Excellent verbal and written communication skills, along with the ability to build rapport quickly and establish trust with customers are also key to excelling in this role.

Specific qualifications for the position include:

• Excellent customer service skills
• Customer Service calls
• Basic computer skills
• Competitive mindset
• Strong team player
• Adaptable and flexible
• Experience in a commission- or performance-based setting is a plus
• Preferred: 1+ years of direct customer-facing sales experience; wireless industry experience is a bonus

Compensation:

• Total Compensation: $55,000-$80,000/year (Hourly + Commission)

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to Wireless Zone or Verizon Corporate.