Sales Specialist

American Family Insurance; Bismarck (ND); On-site; USD 48,000 - 70,000; Full time

Job summary

American Family Insurance is seeking an Agency Sales Specialist in North Dakota to build strong customer relationships, assess insurance needs, and recommend coverage solutions. The role drives agency growth through proactive sales conversations, policy reviews, and service support, with a customer-focused, organized approach.

The candidate is expected to be motivated, proactive, and able to deliver a positive customer experience while maintaining accurate records and following compliance

Qualifications

• Motivated, organized and customer-focused candidates preferred.
• Ability to identify customer needs and propose appropriate coverage options.
• Strong follow-up and accurate record-keeping to support sales and service.

Responsibilities

• Develop and maintain relationships with new and existing customers.
• Identify customer needs and recommend insurance products and coverage options.
• Support agency sales goals through prospecting, cross-selling, and account rounding.
• Conduct outbound calls, follow-up activities, and appointment setting.
• Assist customers with policy questions, billing inquiries, and service needs.
• Prepare quotes, explain coverage options, and guide customers through purchasing decisions.
• Maintain accurate customer records and activity notes in agency systems.
• Follow agency procedures and compliance requirements.

Skills

Customer-focused

Relationship building

Motivated

Job description

The Agency Sales Specialist supports agency growth by building strong customer relationships, identifying insurance needs, and recommending appropriate coverage solutions. This role helps deliver a positive customer experience through proactive sales conversations, policy reviews, service support, and follow-up. The ideal candidate is motivated, organized, customer-focused, and committed to helping protect what matters most to customers.

Key Responsibilities:

• Develop and maintain relationships with new and existing customers
• Identify customer needs and recommend insurance products and coverage options
• Support agency sales goals through prospecting, cross-selling, and account rounding
• Conduct outbound calls, follow-up activities, and appointment setting
• Assist customers with policy questions, billing inquiries, and service needs
• Prepare quotes, explain coverage options, and help guide customers through purchasing decisions
• Maintain accurate customer records and activity notes in agency systems
• Follow agency procedures and compliance requirements