Sales & Service Technician

Dyson Institute; Fort Lauderdale (FL); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

401K with match

Life Insurance

Health benefits

Paid time off

Dyson product discounts

Job summary

Dyson Institute in Fort Lauderdale operates a full-time service center accepting on-site diagnostics, troubleshooting, and repair of Dyson products, including vacuums, fans, purifiers, and more. The role focuses on delivering outstanding in-store customer service and cross-selling related Dyson products and services.

As part of a customer-focused team, you will log sales data, manage parts as needed and support escalated repair cases while working 40+ hours weekly, Tue–Sat, 9:00am–5:30pm, at the

Qualifications

• Customer service and sales experience preferred.
• Experience with consumer electronics, especially Dyson products.
• Willingness to learn and perform technical repairs.
• Able to lift and move up to 50 lbs in a retail service environment.
• High school diploma or equivalent required.

Responsibilities

• Diagnose, troubleshoot and repair Dyson customer products on-site.
• Promote cross-selling opportunities and services to customers.
• Input sales information into Dyson systems and process orders.
• Submit daily/weekly reports of serviced products and customers.
• Manage parts usage and inventory as directed.

Skills

Customer service

Consumer electronics

Technical repairs

Team player

Fast-paced environment

Communication skills

MS Office

Lifting up to 50 lbs

Education

High School Diploma or equivalent

Job description

About us:

Dyson launched in the US in 2002, and since then operations have grown exponentially. Our US headquarters is based in Chicago's Fulton Market neighborhood. We also have employees working in field sales, our service centers, and in our growing number of retail stores throughout the country. Our service team forms a direct link between the business and owners. We are technology experts, trained to give specialist advice and provide hands-on support to solve problems. Working to daily targets, our team resolves technical queries, provides product information, delivers excellent customer service, and upsells. Paid training is provide to ensure you excel in all technical areas.

About the role:

This is a full-time (40+ hours a week) position located onsite at our service center (1507 N Federal Hwy, Fort Lauderdale, FL 33304 ) The hours for this role are Tuesday - Saturday and 9:00am to 5:30 pm. Hours are subject to change based on customer demand. Responsible for the in-person diagnosis, troubleshooting and repair of Dyson customer products including vacuums, fans, air purifiers, hair-dryers and other products Communicate information on other Dyson products to promote cross-selling opportunities and services to existing customers to promote sales. Provide excellent customer service to ensure a positive in-store experience. Input customer sales information into Dyson system to properly process orders. Submit daily/weekly reports of products and customers serviced and other reporting as necessary Properly manage parts usage and inventory as required and directed Ensure all process activity is communicated and Dyson service levels are understood and exercised Assist Customer Service Team in escalated repair instances.

About you:

• Experience in a customer service and sales related position
• Experience using and learning about consumer electronics, especially Dyson products
• Aptitude for acquiring skills in technical repairs
• Collaborative with proven success in team environments
• Ability to prioritize and work in a fast-paced environment
• Great written, verbal and interpersonal communication skills
• Experience using Microsoft Office, including Word, Outlook, and Excel; Ability to lift and move up to 50 lbs.
• High School Diploma or equivalent required
• Must be at least 18 years of age.

Benefits

At Dyson, how we reward you is linked to our high-performance culture. But it's about more than salary and bonus. Through a package of financial, lifestyle and health benefits, we support whatever stage of life you're in and the moments that matter.

• Financial benefits: 401K with up to a 4% match
• Company paid Life Insurance and AD&D
• Flexible Savings Account (FSA) and Health Savings Account (HSA)
• Lifestyle benefits: Competitive Paid Time Off Benefits including Separate Holiday, Sick, and Vacation Time
• Pre-tax Commuter Benefits (applicable areas only)
• Generous Child Care Leave Program
• Wellness Program
• Employee Assistance Program
• Generous Dyson Product Discounts
• Health benefits: Multi-Level Healthcare Coverage Options
• Vision & Dental Coverage
• Company paid Short-Term and Long-Term Disability

Dyson is an equal opportunity employer. We know that great minds don't think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.

At Dyson we are focused on solving the problems that others have ignored; solving them first using our technology and ingenuity. In order to achieve this we need to pioneer technologies that are different and authentic. This is the core of what we do and who we are. We must strive to create the future, every single day by developing new things, different things, things that go against the grain with a diverse and global team of ingenious minds. Dyson employs 14,000 people and is present in more than 80 countries. And while we are growing fast we want Dyson to remain a start-up in spirit with the freedom of experimentation and learning, constantly reinventing our products as well as reinventing how we work, how we sell and how we support our owners. At the same time we are working through the James Dyson Foundation, James Dyson Award and Dyson Institute to inspire future engineers and pioneering a new approach to engineering education. Underlining everything we do in this diverse environment is the need to always show respect, supporting each other as one team to overcome whatever challenges we encounter. We drive empowerment, development and equality in an inclusive environment for our people around the world. The future doesn't just happen, we look to make it happen, to achieve leaps through pioneering new ideas.