Sales & Service Technician

Dyson; King of Prussia (PA); Hybrid; USD 30,000 - 32,000; Full time

Benefits offered by this job

401K with up to 4% match

Company paid Life Insurance and AD&D

FSA and HSA

Paid Time Off

Pre-tax Commuter Benefits

Child Care Leave Program

Wellness Program

Employee Assistance Program

Dyson Product Discounts

Multi-Level Healthcare Coverage

Short-Term/Long-Term Disability

Job summary

Dyson service center in King of Prussia is seeking a full-time onsite technician to diagnose, troubleshoot, and repair Dyson products while delivering excellent customer service.

You will work Tuesday through Saturday, 8:30 am–4:30 pm, handling customer interactions, data entry, and reporting, with opportunities to upsell Dyson products. A high school diploma and ability to lift up to 50 lbs are required.

Qualifications

• Experience in a customer service and sales related position.
• Experience with consumer electronics, esp. Dyson products.
• Aptitude for acquiring skills in technical repairs.
• Collaborative with proven success in team environments.
• Ability to prioritize and work in a fast-paced environment.
• Great written, verbal and interpersonal communication skills.
• Experience using Microsoft Office, including Word, Outlook, and Excel.
• Must be able to lift and move up to 50 lbs.

Responsibilities

• Diagnose, troubleshoot and repair Dyson customer products in person at the service center.
• Promote cross-selling opportunities and inform customers about other Dyson products.
• Provide excellent customer service to ensure a positive in-store experience.
• Input customer sales information into Dyson system to process orders.
• Submit daily/weekly reports of products serviced and other reporting as necessary.
• Manage parts usage and inventory as required and directed.
• Communicate service activities and Dyson service levels to the team.

Skills

Customer service

Sales experience

Technical repairs

Teamwork

Communication

Lifting up to 50 lbs

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Salary : $22.00 - $23.00/hour + bonus opportunity Job Family : Return and Repair Services Location : United States - King of Prussia Service Center

About us:

Dyson launched in the US in 2002, and since then operations have grown exponentially. Our US headquarters is based in Chicago's Fulton Market neighborhood. We also have employees working in field sales, our service centers, and in our growing number of retail stores throughout the country.

Our service team forms a direct link between the business and owners. We are technology experts, trained to give specialist advice and provide hands-on support to solve problems. Working to daily targets, our team resolves technical queries, provides product information, delivers excellent customer service, and upsells.Paid training is provide to ensure you excel in all technical areas.

About the role:

• This is a full-time (40+ hours a week) position located onsite at our service center
• The hours for this role are Tuesday - Saturday and 8:30 am to 4:30 pm. Hours are subject to change based on customer demand.
• Responsible for the in-person diagnosis, troubleshooting and repair of Dyson customer products including vacuums, fans, air purifiers, hair-dryers and other products
• Communicate information on other Dyson products to promote cross-selling opportunities and services to existing customers to promote sales.
• Provide excellent customer service to ensure a positive in-store experience.
• Input customer sales information into Dyson system to properly process orders.
• Submit daily/weekly reports of products and customers serviced and other reporting as necessary
• Properly manage parts usage and inventory as required and directed
• Ensure all process activity is communicated and Dyson service levels are understood and exercised
• Assist Customer Service Team in escalated repair instances

About you:

• Experience in a customer service and sales related position
• Experience using and learning about consumer electronics, especially Dyson products
• Aptitude for acquiring skills in technical repairs
• Collaborative with proven success in team environments
• Ability to prioritize and work in a fast-paced environment
• Great written, verbal and interpersonal communication skills
• Experience using Microsoft Office, including Word, Outlook, and Excel;
• Ability to lift and move up to 50 lbs.
• High School Diploma or equivalent required
• Must be at least 18 years of age.

At Dyson, how we reward you is linked to our high-performance culture. But it’s about more than salary and bonus. Through a package of financial, lifestyle and health benefits, we support whatever stage of life you’re in and the moments that matter.

401K with up to a 4% match

Company paid Life Insurance and AD&D

Flexible Savings Account (FSA) and Health Savings Account (HSA)

Competitive Paid Time Off Benefits including Separate Holiday, Sick, and Vacation Time

Pre-tax Commuter Benefits (applicable areas only)

Generous Child Care Leave Program

Wellness Program

Employee Assistance Program

Generous Dyson Product Discounts

Multi-Level Healthcare Coverage Options

Company paid Short-Term and Long-Term Disability

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.