Sales & Service Technician

Dyson GmbH; Salt Lake City (UT); On-site; USD 23,866 - 33,992; Full time

Benefits offered by this job

401K with up to 4% match

Company paid Life Insurance and AD&D

Flexible Spending Account (FSA) and HS

Competitive Paid Time Off (PTO)

Pre-tax Commuter Benefits

Generous Child Care Leave Program

Wellness Program

Employee Assistance Program

Generous Dyson Product Discounts

Multi-Level Healthcare Coverage

Short-Term and Long-Term Disability

Job summary

Dyson is seeking a customer service technician for our Salt Lake City service center. This full-time, on-site role performs in-person diagnosis, troubleshooting, and repair of Dyson products, with cross-selling opportunities and a focus on excellent customer service.

You'll communicate clearly with customers, document repair findings, and collaborate with service teams to resolve issues efficiently. A high school diploma and 6+ months of customer-facing experience are preferred.

Qualifications

• 6+ months of experience in customer service, retail sales, service operations, or related customer-facing environments.
• Ability to communicate confidently with customers, including during objection handling or service-related discussions.
• Aptitude for learning technical diagnosis and repair procedures.
• Must be at least 18 years of age.

Responsibilities

• Perform in-person diagnosis, troubleshooting, and repair of Dyson products including vacuums, purifiers, fans, hair care devices, and related technologies.
• Communicate repair findings, maintenance recommendations, and replacement options clearly to customers.
• Promote relevant Dyson products, accessories, and services through trust-based cross-selling conversations.
• Process customer transactions and service details accurately within Dyson systems.
• Complete daily and weekly operational reporting as required.
• Manage parts usage, inventory accuracy, and service documentation.
• Follow Dyson service processes, quality standards, and escalation procedures.

Skills

Customer service experience

Communication

Empathy

Team collaboration

Multi-tasking

Education

High School Diploma or equivalent

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

Job description

Salary : $21 - $21/hour + bonus opportunity Job Family : Customer Service and Technical Training Location : United States - Salt Lake City Holladay Service Center

About us

Dyson launched in the US in 2002, and since then operations have grown exponentially. Our US headquarters is based in Chicago's Fulton Market neighborhood. We also have employees working in field sales, our service centers, and in our growing number of Beauty and technology Demo Store’s across the country.

We are a beauty and technology global enterprise. We’re growing fast and our ambition is huge - more categories, more locations and more people.

Our Customer Service team forms a direct link between the business and Beauty and technology owners. The team are technology experts, trained to give specialist advice and guidance to solve real problems for people. Working to daily targets, they resolve technical queries, provide product information, deliver excellent customer service and upsell.

About the Role

This is a full-time on-site role located in the area

Hours are Tuesday through Saturday, with schedules subject to business needs and customer demand

Perform in-person diagnosis, troubleshooting, and repair of Dyson products including vacuums, purifiers, fans, hair care devices, and related technologies

Use consultative questioning to understand customer needs beyond the immediate product concern and recommend appropriate service or product solutions

Communicate repair findings, maintenance recommendations, and replacement options clearly to customers

Promote relevant Dyson products, accessories, and services through trust-based cross-selling conversations

Provide excellent customer service while managing customer expectations in real time

Process customer transactions and service details accurately within Dyson systems

Complete daily and weekly operational reporting as required

Manage parts usage, inventory accuracy, and service documentation

Follow Dyson service processes, quality standards, and escalation procedures

Support escalated repair cases and collaborate with broader service teams when needed

Maintain a calm, solution-focused approach while handling multiple customer priorities in a fast-paced environment

Guide customer conversations professionally by explaining repair options, product value, and available replacement solutions

Build customer trust through clear technical explanation and recommendation of the most appropriate repair or replacement path

Support daily performance goals by balancing technical service, paid repair opportunities, and relevant product recommendations

Handle objection-based conversations professionally while maintaining a premium customer experience

About You

6 plus months of experience in customer service, retail sales, service operations, or related customer-facing environments

Ability to communicate confidently with customers, including during objection handling or service-related discussions

Aptitude for learning technical diagnosis and repair procedures

Curiosity to uncover hidden product needs beyond stated complaints.

Demonstrates empathy and provides clear guidance to ensure customers choose the best long-term solution

Strong verbal, written, and interpersonal communication skills

Ability to prioritize in a fast-paced environment

Experience using Microsoft Office including Microsoft Excel, Microsoft Outlook, and Word

Collaborative mindset with proven success in team environments

Ability to lift and move up to 50 lbs

High School Diploma or equivalent preferred

Must be at least 18 years of age

At Dyson, how we reward you is linked to our high-performance culture. But it’s about more than salary and bonus. Through a package of financial, lifestyle and health benefits, we support whatever stage of life you’re in and the moments that matter.

401K with up to a 4% match

Company paid Life Insurance and AD&D

Flexible Savings Account (FSA) and Health Savings Account (HSA)

Competitive Paid Time Off Benefits including Separate Holiday, Sick, and Vacation Time

Pre-tax Commuter Benefits (applicable areas only)

Generous Child Care Leave Program

Wellness Program

Employee Assistance Program

Generous Dyson Product Discounts

• Multi-Level Healthcare Coverage Options
• Company paid Short-Term and Long-Term Disability

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.

When James Dyson invented the Ballbarrow he assigned the patent to the company, Kirk-Dyson, and not in his own name. Big mistake. After leaving the company, he had no rights to the invention he had laboured over and they sold his invention to another company. But all was not lost. He learnt some valuable lessons for the future – creativity is a rare commodity and the importance of protecting an idea.