Customer Experience & Sales Specialist

Hertz; Los Angeles (CA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with Company Match

Company-Paid Life Insurance

Paid Parental Leave and Adoption Aid

Employee Assistance Program

Job summary

Hertz is hiring a Customer Experience & Sales Specialist to support the rideshare program for Lyft and Uber drivers. You will guide customers from reservation to vehicle delivery, answer program questions, assist with billing and extensions, and resolve issues with a focus on excellent service.

This role emphasizes relationship-building, teamwork, and adapting to a fast-paced environment, with opportunities for career growth within a globally recognized brand.

Qualifications

• At least 20 years of age.
• Valid driver’s license.
• Customer service or sales experience.
• Excellent communication and relationship-building skills.
• Strong organizational and multitasking abilities.
• Comfortable working with technology and computer systems.
• Flexible schedules, including weekends and holidays.
• Bilingual candidates are highly encouraged to apply.

Responsibilities

• Guide customers through the rental process from reservation to vehicle delivery.
• Answer questions about Hertz, Lyft, and Uber rental programs.
• Assist customers with billing, rental extensions, roadside assistance, and account inquiries.
• Deliver outstanding customer service and problem resolution.
• Promote program benefits and identify opportunities to maximize business growth.
• Prepare vehicles for customer pickup by inspecting, fueling, cleaning, and ensuring quality standards are met.
• Support branch operations to create a smooth, efficient rental experience.

Skills

Customer service

Sales experience

Communication

Relationship-building

Teamwork

Organizational skills

Multitasking

Tech-savvy

Job description

Help People Earn a Living While Building a Career with Hertz

Looking for more than just a customer service job? At Hertz, you'll have the opportunity to help Lyft and Uber drivers get on the road and stay on the road. As a Customer Experience & Sales Specialist, you'll be the face of our rideshare rental program, providing exceptional service while building relationships with customers who rely on their vehicles to earn income.

If you're energetic, customer-focused, and enjoy a fast-paced environment where no two days are the same, this could be the perfect opportunity for you.

Why You'll Love Working at Hertz:

• Starting Pay: $18.50 per Hour.
• Monthly Performance Incentives:
  • Additional earning potential based on your individual results.
• Overtime Opportunities:
  • Eligible for overtime pay when approved.
• Holiday Pay:
  • Earn 1.5x your regular rate on designated holidays, plus holiday pay benefits.

• Excellent Time-Off Package:
  • Paid vacation accrual.
  • Up to 40 hours of sick time.
  • 4 floating holidays.
  • 9 paid company holidays.
• Career Development:
  • Gain valuable customer service, operations, and sales experience with a globally recognized brand

What You'll Do:

As a key member of the Hertz rideshare team, you'll:

• Guide customers through the rental process from reservation to vehicle delivery.
• Answer questions about the Hertz, Lyft, and Uber rental programs.
• Assist customers with billing, rental extensions, roadside assistance, and account inquiries.
• Deliver outstanding customer service and problem resolution.
• Promote program benefits and identify opportunities to maximize business growth.
• Prepare vehicles for customer pickup by inspecting, fueling, cleaning, and ensuring quality standards are met.
• Support branch operations to create a smooth, efficient rental experience.

What We're Looking For:

• At least 20 years of age.
• Valid driver's license.
• Customer service or sales experience.
• Excellent communication and relationship-building skills.
• Strong organizational and multitasking abilities.
• Comfortable working with technology and computer systems.
• Self-motivated with a strong sense of ownership and accountability.
• Team-oriented attitude and positive energy.
• Ability to work flexible schedules, including weekends and holidays.
• Comfortable working both indoors and outdoors in varying weather conditions.
• Bilingual candidates are highly encouraged to apply.

Outstanding Benefits:

Eligible employees may enjoy:

• Medical, Dental, and Vision Insurance.
• 401(k) with Company Match.
• Company-Paid Life Insurance.
• Paid Parental Leave and Adoption Assistance.
• Employee Assistance Program for employees and their families.
• Career growth and advancement opportunities.
• Employee discounts and exclusive savings programs.

A Career That Moves People Forward

Every day, you'll help rideshare drivers access the vehicles they need to support themselves and their families. It's a role that combines customer service, operations, sales, and relationship building into one rewarding career opportunity.

Join Hertz and be part of a team that helps keep communities moving.