Bank Sales & Service Representative (Teller)

First Citizens Bank; Georgia; On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking banking institution as a Sales and Service Representative, where your people skills can shine. This role is pivotal in enhancing customer experience by understanding their banking needs, processing transactions, and educating them on available services. You'll work collaboratively with a dedicated branch team, supporting their sales efforts and ensuring customers feel valued and informed. If you're adaptable, customer-focused, and eager to contribute to a dynamic team, this opportunity is perfect for you. Enjoy a rewarding career with a company committed to your professional growth and well-being.

Qualifications

• 6 months of customer service experience required.
• Preferred experience in sales and financial literacy.

Responsibilities

• Engage customers to understand their banking needs.
• Process transactions accurately and efficiently.
• Facilitate customer education on bank services.

Skills

Communication Skills

Customer Service Skills

Adaptability

Teamwork

Flexibility

Agility

Education

High School Diploma or GED

Job description

Overview

Are you a people person? Be a First Citizens person. Join our branch team and make a difference.

The Sales and Service Representative is responsible for processing transactions and other customer service requests in the branch. Facilitates customer awareness and education of bank capabilities, tools, and resources. Supports the sales efforts of a branch team by identifying and referring sales opportunities to the appropriate bank partner.

What the successful candidate will demonstrate:

• Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation
• Customer Service Skills: Demonstrates professionalism and empathy in customer interactions
• Adaptability: Has the ability to learn and adapt quickly to new information and technology
• Teamwork: Strives to build strong working relationships with team members and cross-functional partners
• Flexibility: Capable of handling multiple demands and shifting priorities to ensure work is done efficiently
• Agility: Able to process information and move quickly through problem resolution

Responsibilities

• Engage customers in conversation to understand their banking needs and preferences
• Process transactions accurately and efficiently
• Provide assistance with account servicing needs
• Facilitate customer awareness and education of bank services, including digital banking capabilities
• Introduce customers to other branch team members or bank partners who can provide solutions for their financial needs

Qualifications

• High School Diploma or GED and 6 months customer service experience
• Preferred experience in sales
• Skills: Financial literacy, Knowledge of retail banking products and services

Benefits are an integral part of total rewards. First Citizens Bank is committed to providing a competitive, thoughtfully designed, and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.