Financial Services Associate - Cashier

University of Georgia; Athens (GA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established educational institution is seeking a Financial Services Associate to join their team. This role is pivotal in ensuring smooth financial transactions and providing exceptional customer service to clients at the Small Animal Teaching Hospital. The successful candidate will greet clients, process payments, and assist with inquiries related to invoices. With a focus on accuracy and efficiency, you will play a key role in maintaining financial records and ensuring client satisfaction. Join a dynamic team dedicated to enhancing the health of animals and supporting their owners in a collaborative environment.

Benefits

Health Insurance

Retirement Plan

Paid Time Off

Professional Development Opportunities

Qualifications

• Requires at least a high school diploma or equivalent.
• Preferred experience in a customer care environment.

Responsibilities

• Accurately collect and process daily monetary transactions.
• Assist clients with CareCredit applications and maintain confidentiality.

Skills

Customer Service

Financial Transactions

Record Keeping

Communication Skills

Problem Solving

Education

High School Diploma

Tools

Microsoft Word

Microsoft Excel

Credit Card Terminals

Job description

Posting Details

Posting Details

Since our founding in 1785, the University of Georgia has operated as Georgia's oldest, most comprehensive, and most diversified institution of higher education (https://www.uga.edu/). The proof is in our more than 235 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly formed School of Medicine.

Monday-Friday, 8:00 a.m.-5:00 p.m.

The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ([e-mail]).

The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.

Posting Number	S13402P
Working Title	Financial Services Associate - Cashier
Department	VetMed-VTH Patient Finan Srvcs
About the University of Georgia
About the College/Unit/Department	The University of Georgia College of Veterinary Medicine, founded in 1946, is dedicated to training future veterinarians, providing services to animal owners and veterinarians, and conducting investigations to improve the health of animals as well as people. The college benefits pets and their owners, food-producing animals, and wildlife by offering the highest quality hospital and diagnostic laboratory services. Equipped with the most technologically advanced facilities located on a university campus, the college is dedicated to safeguarding public health by studying emerging infectious diseases that affect both animal and human health. The College of Veterinary Medicine values all members of the university community, recognizing that differences in experience and culture can only lead to a more well-rounded, accepting academic environment as embodied in our Principles of Community (http://vet.uga.edu/principles-of-community/" target="_blank">http://vet.uga.edu/principles-of-community/>)
College/Unit/Department website	https://vet.uga.edu/hospital-and-primary-care/hospital/
Posting Type	External
Retirement Plan	TRS
Employment Type	Employee
Benefits Eligibility	Benefits Eligible
Full/Part time	Full Time
Work Schedule
Additional Schedule Information
Advertised Salary	Commensurate with experience.
Posting Date	03/21/2025
Open until filled	Yes
Closing Date
Proposed Starting Date	04/27/2025
Special Instructions to Applicants
Location of Vacancy	Athens Area
EEO Policy Statement
USG Core Values Statement

Position Information

Requires are least a high school diploma or equivalent. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.

The Financial Services Associate will greet clients upon patient discharge in the Small Animal Teaching Hospital to collect payment for services. Daily duties will include: Accurately collect and process daily monetary transactions, close out records in VetView with correct transaction type, and reconcile and balance drawer at end of shift. This position will be the first point of contact for answering client questions related to charges on invoice and will involve assisting with payment options, such as applying for CareCredit. Will also process daily deposits, provide support for monitoring account receivable charges and flagging delinquent accounts.

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.

Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

Classification Title	Office/Clerical Assistant
FLSA	Non-Exempt
FTE	1.00
Minimum Qualifications
Preferred Qualifications	Preferred experience in a customer care environment that involves taking payment information over the phone and in person. Candidate should have exceptional skill in recalling information over a period of time and in retaining various instructions that involve financial responsibilities.
Position Summary
Knowledge, Skills, Abilities and/or Competencies	Self-motivated and enthusiastic personality possessing exceptional customer service skills. Detail oriented, well- organized, and have excellent multi-tasking capabilities. Ability to establish and maintain effective working relationships with other employees, superiors, and the general public. Exceptional written and verbal communication skills. Committed to always be professional and courteous when dealing with clients and patients. Flexibility and willingness to go 'above and beyond' requirements for client satisfaction. Intermediate to advanced skills in using Outlook email, credit card terminals, multi-line phone and Microsoft Word and Excel.
Physical Demands	Repetitive motions and actions Long periods of standing or sitting Pick up/carry 40 lbs. Typing on a keyboard and viewing a computer screen for extended periods of time Remember extensive details Exposure to animal sounds from small dogs/cats/exotics that are being held by a student, staff technician, or the owner at the time of check out.
Is driving a responsibility of this position?	No
Is this a Position of Trust?	Yes
Does this position have operation, access, or control of financial resources?	Yes
Does this position require a P-Card?	No
Is having a P-Card an essential function of this position?	No
Does this position have direct interaction or care of children under the age of 18 or direct patient care?	No
Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications)	Yes
Credit and P-Card policy
Background Investigation Policy

Duties/Responsibilities

Accurately collect and process daily monetary transactions for Vet Teaching Hospital clients and close out records in hospital software system. Perform simple audits of records if needed to close out clients with appropriate transaction method. Maintain records of patients and clients in hospital software system so information is always precise and updated. Individual will calculate financial transactions in a timely manner, resulting in a satisfactory client experience. Proactively resolve client needs related to monetary issues and first point of contact for answering questions related to invoice. Reconcile and balance drawer at end of shift.

Duties/Responsibilities
Percentage of time	40

Assist clients with CareCredit applications when needed. Maintain a working knowledge of credit card terminal information and independently trouble shoot when errors occur. Process after hours transactions in a timely manner so open orders can be closed. Follow up with collection for afterhours clients regarding credit card payments. Understands and follows procedures regarding the importance of maintaining confidentiality with client information and following established PCI protocols for handing credit cards.

Duties/Responsibilities
Percentage of time	20

This position will be responsible for auditing or providing other support when needed to ensure coverage of service when coworkers are out. Peruse hospital charges on patient records for accuracy, applying discounts, credits, etc. to ensure correctness of client bills prior to discharge.

Duties/Responsibilities
Percentage of time	20

Issue of refunds, process daily deposits, provide support for monitoring account receivable charges and flagging delinquent accounts.

Duties/Responsibilities
Percentage of time	20