Sales Service Representative

DNOW; Bellingham (MA); On-site; USD 42,000 - 65,000; Full time

Job summary

MRC Global is seeking a Sales & Service Representative to handle B2B PVF orders and quotes. You will process customer orders, source products, and resolve issues, ensuring value and profitability while aligning with safety and margin goals.

Ideal candidates have at least one year in a customer-facing role, a valid driver's license, and basic computer skills to manage quotes and orders across systems.

Qualifications

• One year or more in a dedicated customer-facing role or inside sales
• Experience in warehouse services or field sales is a plus
• Must have a valid driver's license and acceptable record

Responsibilities

• Respond to customer requests for quotes and process orders
• Enter quotes, source products from inventory or suppliers
• Maintain accuracy of pricing, terms, and delivery dates
• Communicate status and issues proactively to customers

Skills

Computer skills

Communication skills

Attention to detail

Education

Post-secondary education

Job description

The Sales & Service Representative is responsible for delivering business-to-business customer service through the order process of pipe, valves, and fitting products (PVF). The Sales & Service Representative creates and/or enters quotes, processes customer orders, and resolves customer issues. The Sales & Service Representative plays a critical role in maximizing value for customers while driving MRC Global strategies for safety, gross margin growth, and financial/operational performance

.Key Duties & Responsibiliti

es
Individual must be able to perform the essential duties with or without reasonable accommodati

• on.
  Respond to customer requests for quotes by sourcing products from the Company's existing inventory or purchasing them externa
• lly.Build quotes that simultaneously create value for the customer and profitability for MRC Glo
• bal.Identify and actively pursue sales opportunities to contribute to overall sales gro
• wth.Ability to proactively engage with customers and utilize product knowledge to make recommendations and offer add-on solutions that maximize customer delight and drive sales gro
• wth.Utilize MRC Global systems/software to create quotes, locate available products/materials, process customers’ orders, create vendor purchase orders (PO), and perform other tasks related to customer ne
• eds.Adhere to customer contract requirements related to pricing/non-contract pricing, freight, delivery schedules, and K
• PIs.Verify the on-time shipping/delivery status of pending inbound and outbound shipme
• nts.Communicate status proactively with the customer and adjust product sourcing efforts if nee
• ded.Proactively respond to customers’ needs and concerns with options by using a problem-solving appro
• ach.Validate that products specified in customers’ quote requests are permitted per their respective approved manufacturer’s list (AML) or other customer-provided specificati
• ons.Reference customer processing guides and other tools/resources to maintain familiarity with customer preferences/proces
• ses.Consult with a manager, other MRC Global departments, and suppliers as necessary to create the best possible customer experie
• nce.Service next-level customer needs, including orders involving externally sourced labor, return material authorizations (RMA), purchase order changes, and orders involving special invoicing ne
• eds.Communicate responsively and professionally with customers, suppliers, and coworkers to execute all main steps of the order proc

Required Exper

• ience
  One (1) or more years of experience in a dedicated customer-facing role, inside sales, and/or warehouse ser
• vices.OR recent completion of post-secondary education to include any of the following: Technical/Trade School, associate degree, bachelor’s degree, preferably with studies in industrial or
• sales.Must have a current, valid driver’s license and acceptable record at all

Skills & Ab

• ilities
  Competent in the use of computers and software appli
• cations.Ability to communicate and promote ideas and transfer detailed knowledge to
• others.Ability to effectively present information in one-on-one and small group sit
• uations.Attention to detail and work with a sense of

Working C

• onditions
  Frequent driving/
• traveling.Able to interact with others f
• requently.Most work is performed at a desk or in front of a
• computer.Able to sit/stand for long period
• s of time.For additional position-specific details regarding the physical and mental demands and working conditions, contact Human
• Resources.Reasonable accommodation may be made to enable individuals to perform essential