Sales Service Representative

DNOW; Appleton (WI); On-site; USD 42,000 - 65,000; Full time

Job summary

MRC Global is seeking a Sales & Service Representative in Wisconsin to handle B2B customer service during the PVF order process. You will create quotes, process orders, and resolve issues to maximize customer value and support company strategies.

Ideal candidates have 1+ year in a customer-facing role, a valid driver's license, and strong computer and communication skills to drive sales opportunities and ensure on-time fulfillment.

Qualifications

• 1+ year in a customer-facing role or inside sales.
• Must have a valid driver’s license and clean record.
• Ability to source quotes, process orders, and resolve issues.

Responsibilities

• Respond to customer requests for quotes and source products from inventory or suppliers.
• Build quotes that balance customer value with profitability.
• Process orders and communicate status to customers and internal teams.
• Verify pricing, delivery schedules, and AML/compliance requirements.
• Coordinate with suppliers and internal departments to fulfill orders.

Skills

Customer service

Quotes

Order processing

CRM software

Education

Technical/Trade School

Associate degree

Bachelor’s degree

Tools

MS Office

CRM systems

ERP knowledge

Job description

The Sales & Service Representative is responsible for delivering business-to-business customer service through the order process of pipe, valves, and fitting products (PVF). The Sales & Service Representative creates and/or enters quotes, processes customer orders, and resolves customer issues. The Sales & Service Representative plays a critical role in maximizing value for customers while driving MRC Global strategies for safety, gross margin growth, and financial/operational performance

Key Duties & Responsibiliti

es
Individual must be able to perform the essential duties with or without reasonable accommodati

• on.
  Respond to customer requests for quotes by sourcing products from the Company's existing inventory or purchasing them externa
• lly.Build quotes that simultaneously create value for the customer and profitability for MRC Glo
• bal.Identify and actively pursue sales opportunities to contribute to overall sales gro
• wth.Ability to proactively engage with customers and utilize product knowledge to make recommendations and offer add-on solutions that maximize customer delight and drive sales gro
• wth.Utilize MRC Global systems/software to create quotes, locate available products/materials, process customers’ orders, create vendor purchase orders (PO), and perform other tasks related to customer ne
• eds.Adhere to customer contract requirements related to pricing/non-contract pricing, freight, delivery schedules, and K
• PI..Verify the on-time shipping/delivery status of pending inbound and outbound shipme
• nts.Communicate status proactively with the customer and adjust product sourcing efforts if nee
• ded.Proactively respond to customers’ needs and concerns with options by using a problem-solving appro
• ach.Validate that products specified in customers’ quote requests are permitted per their respective approved manufacturer’s list (AML) or other customer-provided specificati
• ons.Reference customer processing guides and other tools/resources to maintain familiarity with customer preferences/proces
• ses.Consult with a manager, other MRC Global departments, and suppliers as necessary to create the best possible customer experie
• nce.Service next-level customer needs, including orders involving externally sourced labor, return material authorizations (RMA), purchase order changes, and orders involving special invoicing ne
• eds.Communicate responsively and professionally with customers, suppliers, and coworkers to execute all main steps of the order proc

Required Exper

• ience
  One (1) or more years of experience in a dedicated customer-facing role, inside sales, and/or warehouse ser
• vices.OR recent completion of post-secondary education to include any of the following: Technical/Trade School, associate degree, bachelor’s degree, preferably with studies in industrial or
• sales.Must have a current, valid driver’s license and acceptable record at all

Skills & Abi

• lities
  Competent in the use of computers and software appli
• cations.Ability to communicate and promote ideas and transfer detailed knowledge to
• others.Ability to effectively present information in one-on-one and small group sit
• uations.Attention to detail and work with a sense of

Working Co

n

• ditions Frequent driving/t
• raveling.Able to interact with others fr
• equently.Most work is performed at a desk or in front of a
• computer.Able to sit/stand for long periods
• of time.For additional position-specific details regarding the physical and mental demands and working conditions, contact Human R
• esources.Reasonable accommodation may be made to enable individuals to perform essential f