Sales Service Representative

DNOW; Carson (CA); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Vacation program

Employee assistance program

Job summary

DNOW, a MRC Global company, seeks a Sales & Service Representative to handle B2B customer service through the PVF order process. You will create and enter quotes, process orders, and resolve customer issues to maximize value and drive margins.

The role focuses on responding to quotes, processing orders, and maintaining strong customer relationships to support safety and financial performance.

Qualifications

• 1+ year in a customer-facing role or inside sales.
• Post-secondary education in technical/trade fields is considered an asset.

Responsibilities

• Respond to customer requests for quotes by sourcing products from the company's inventory or purchasing them externally.
• Build quotes that create value for the customer and profitability for MRC Global.
• Identify and pursue sales opportunities to contribute to overall sales growth.
• Utilize company systems to create quotes, process orders, and manage POs.

Skills

Customer service

Order processing

Quotes creation

Problem solving

Education

Post-secondary education

Tools

CRM software

ERP systems

Job description

The Sales & Service Representative is responsible for delivering business-to-business customer service through the order process of pipe, valves, and fitting products (PVF). The Sales & Service Representative creates and/or enters quotes, processes customer orders, and resolves customer issues. The Sales & Service Representative plays a critical role in maximizing value for customers while driving MRC Global a DNOW company, strategies for safety, gross margin growth, and financial/operational performance

.

Salary Ran

• ge
• $24.50- $32, depending on position qualifications, job-related skills and experience, education, certifications, and geographic locati

on.

• fits
• Comprehensive benefits packages that include health insurance, retirement plans, vacation, vacation purchase program, and other employee assistance offer

ings.

Key Duties & Responsibi

lities

Individual must be able to perform the essential duties with or without reasonable accommo

• dation.
• Respond to customer requests for quotes by sourcing products from the Company's existing inventory or purchasing them ext
• ernally.Build quotes that simultaneously create value for the customer and profitability for MRC
• Global.Identify and actively pursue sales opportunities to contribute to overall sales
• growth.Ability to proactively engage with customers and utilize product knowledge to make recommendations and offer add-on solutions that maximize customer delight and drive sales
• growth.Utilize MRC Global systems/software to create quotes, locate available products/materials, process customers’ orders, create vendor purchase orders (PO), and perform other tasks related to custome
• r needs.Adhere to customer contract requirements related to pricing/non-contract pricing, freight, delivery schedules, a
• nd KPIs.Verify the on-time shipping/delivery status of pending inbound and outbound sh
• ipments.Communicate status proactively with the customer and adjust product sourcing efforts if
• needed.Proactively respond to customers’ needs and concerns with options by using a problem-solving a
• pproach.Validate that products specified in customers’ quote requests are permitted per their respective approved manufacturer’s list (AML) or other customer-provided specifi
• cations.Reference customer processing guides and other tools/resources to maintain familiarity with customer preferences/pr
• ocesses.Consult with a manager, other MRC Global departments, and suppliers as necessary to create the best possible customer exp
• erience.Service next-level customer needs, including orders involving externally sourced labor, return material authorizations (RMA), purchase order changes, and orders involving special invoicing
• g needs.Communicate responsively and professionally with customers, suppliers, and coworkers to execute all main steps of the order

process.

Required E

• xperience
• One (1) or more years’ experience in a dedicated customer-facing role, inside sales, and/or warehouse services.OR recent completion of post-secondary education to include any of the following: Technical/Trade School, associate degree, bachelor’s degree, preferably with studies in industrial
• services.OR recent completion of post-secondary education to include any of the following: Technical/Trade School, associate degree, bachelor’s degree, preferably with studies in industrial

Skills &amp

• ; Abilities
• Competent in the use of computers and software a
• pplications.Ability to communicate and promote ideas and transfer detailed knowledg
• e to others.Ability to effectively present information in one-on-one and small group
• situations.Attention to detail and work with a sense

of urgency.

Worki

n

• ng/traveling.Able to interact with other
• s frequently.Most work is performed at a desk or in front o
• f a computer.Able to sit/stand for long per
• iods of time.For additional position-specific details regarding the physical and mental demands and working conditions, contact Hum
• an Resources.Reasonable accommodation may be made to enable individuals to perform essenti