Sales Service Representative

DNOW; Granite City (IL); On-site; USD 32,000 - 36,000; Full time

Job summary

MRC Global in Granite City, IL is hiring a Sales & Service Representative to handle B2B orders for PVF products. You will create and enter quotes, process customer orders, and resolve issues to maximize value for customers and improve margins.

Key duties include sourcing products, building profitable quotes, managing orders, and using company systems to track shipments and pricing while adhering to contract requirements and timelines.

Qualifications

• 1+ years in a customer-facing role, inside sales, and/or warehouse services.
• Post-secondary education including Technical/Trade School, associate or bachelor’s degree in industrial or sales preferred.
• Must have a current, valid driver’s license and acceptable record at all times.

Responsibilities

• Respond to customer requests for quotes by sourcing products from inventory or externally.
• Build quotes that create value for customers and profitability for the company.
• Identify and pursue sales opportunities to drive growth.
• Proactively engage with customers and recommend add-on solutions to maximize sales.
• Use company systems to create quotes, locate products, process orders, and manage POs.
• Adhere to pricing and contract requirements, and verify on-time shipment status.
• Communicate status to customers and adjust sourcing as needed.
• Collaborate with managers, departments, and suppliers to optimize customer experience.

Skills

Computer literacy

Communication

Presentation skills

Attention to detail

Education

Post-secondary education (Tech/Trade, or related)

Job description

The Sales & Service Representative is responsible for delivering business-to-business customer service through the order process of pipe, valves, and fitting products (PVF). The Sales & Service Representative creates and/or enters quotes, processes customer orders, and resolves customer issues. The Sales & Service Representative plays a critical role in maximizing value for customers while driving MRC Global strategies for safety, gross margin growth, and financial/operational performance.

Salary Range

• $22.90- $26.30, depending on position qualifications, job related skills and experience, education, certifications, and geographic location.
• Comprehensive benefits packages that include health insurance, retirement plans, vacation, vacation purchase program, and other employee assistance offerings.

Key Duties & Responsibilities

Individual must be able to perform the essential duties with or without reasonable accommodation.

• Respond to customer requests for quotes by sourcing products from the Company's existing inventory or purchasing them externally.
• Build quotes that simultaneously create value for the customer and profitability for MRC Global.
• Identify and actively pursue sales opportunities to contribute to overall sales growth.
• Ability to proactively engage with customers and utilize product knowledge to make recommendations and offer add-on solutions that maximize customer delight and drive sales growth.
• Utilize MRC Global systems/software to create quotes, locate available products/materials, process customers’ orders, create vendor purchase orders (PO), and perform other tasks related to customer needs.
• Adhere to customer contract requirements related to pricing/non-contract pricing, freight, delivery schedules, and KPIs.
• Verify the on-time shipping/delivery status of pending inbound and outbound shipments.
• Communicate status proactively with the customer and adjust product sourcing efforts if needed.
• Proactively respond to customers’ needs and concerns with options by using a problem-solving approach.
• Validate that products specified in customers’ quote requests are permitted per their respective approved manufacturer’s list (AML) or other customer-provided specifications.
• Reference customer processing guides and other tools/resources to maintain familiarity with customer preferences/processes.
• Consult with a manager, other MRC Global departments, and suppliers as necessary to create the best possible customer experience.
• Service next-level customer needs, including orders involving externally sourced labor, return material authorizations (RMA), purchase order changes, and orders involving special invoicing needs.
• Communicate responsively and professionally with customers, suppliers, and coworkers to execute all main steps of the order process.

Required Experience

• One (1) or more years of experience in a dedicated customer-facing role, inside sales, and/or warehouse services.
• OR recent completion of post-secondary education to include any of the following: Technical/Trade School, associate degree, bachelor’s degree, preferably with studies in industrial or sales.
• Must have a current, valid driver’s license and acceptable record at all times.

Skills & Abilities

• Competent in the use of computers and software applications.
• Ability to communicate and promote ideas and transfer detailed knowledge to others.
• Ability to effectively present information in one-on-one and small group situations.
• Attention to detail and work with a sense of urgency.

Working Conditions

• Frequent driving/traveling.
• Able to interact with others frequently.
• Most work is performed at a desk or in front of a computer.
• Able to sit/stand for long periods of time.
• For additional position-specific details regarding the physical and mental demands and working conditions, contact Human Resources.
• Reasonable accommodation may be made to enable individuals to perform essential functions.