Sales & Service Representative

Univest Financial Corporation; Allentown (Lehigh County); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player seeks a dynamic Sales & Service Representative to join their Allentown team. This role focuses on building personal banking relationships and delivering exceptional customer service. You will guide customers in selecting bank products that meet their needs and seize opportunities to introduce additional services. With a commitment to employee development and community engagement, this company fosters a collaborative environment that encourages innovation and inclusivity. If you're passionate about helping others and thrive in a customer-centric role, this is the perfect opportunity for you.

Benefits

Health Insurance

401(k) Retirement Plan

Paid Time Off (PTO)

Short Term Disability

Holiday Time Off

Quarterly Commissions

Company Paid Life Insurance

Tuition Reimbursement

Employee Wellness Programs

Professional Development Trainings

Qualifications

• Experience in Retail Sales or Telemarketing with proven sales results.
• Strong written, verbal, and organizational skills required.

Responsibilities

• Develop and maintain personal banking relationships with customers.
• Perform teller and platform transactions accurately and efficiently.

Skills

Retail Sales

Telemarketing

Customer Service

MS Office Suite

Attention to Detail

Organizational Skills

Education

High School Diploma or GED

Tools

Cash Recyclers

ATMs

iPads

Job description

*All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.


Univest Financial Corp


Sales & Service Representative

US-PA-Allentown

Job ID: 6576
Type: Full Time
# of Openings: 1
Category: Consumer Banking
Univest - Allentown

Overview

Univest Financial Corporation (UVSP), has approximately $8.1 billion in assets and $5.2 billion in assets under management and supervision (as of December 31, 2024). Headquartered in Souderton, Pa. and founded in 1876, the Corporation and its subsidiaries provide a full-range of financial solutions for individuals, businesses, municipalities and nonprofit organizations in the Mid-Atlantic Region. For nearly 150 years, Univest has stayed true to our philanthropic spirit and the strength of our Committed to Local giving program is one of the things that differentiates us. In 2024, Univest donated $2.1 million to our local nonprofits and our employees volunteered more than 16,000 hours.

At Univest we invest in the success of our employees and customers. We offer our employees the ability to be their authentic selves, while fostering a culture and an environment that inspires change and inclusivity. We seek career-focused individuals, looking to bring passion and creativity to drive change. Our employees are encouraged to work collaboratively and embrace innovation to deploy needs-based financial solutions in the communities we serve.

We're hiring a Sales and Service Representative to join our Hamilton Crossings, Allentown PA Team.

Responsible for developing and maintaining personal banking relationships with new and existing customers and providing quality customer service. This position will guide customers to purchase bank products that meet their needs and use each customer interaction as an opportunity to introduce additional products and services to broaden the relationship. The incumbent will also be responsible for serving the bank's customers from the teller line by completing a variety of financial transactions following technical and operational guidelines. Time spent in various aspects of this role will vary depending upon Financial Center needs.

Responsibilities

BRANCH HOURS:

• Monday-Wednesday: 8 am - 4 pm
• Thursday: 8 am - 5 pm
• Friday: 8 am - 6 pm
• Saturday: 9 am - 1 pm (2-3 per month are required)

POSITION INCLUDES:

• Provide friendly, courteous, professional customer service
• Perform all teller and platform transactions promptly, efficiently, and accurately
• Adhere to all procedures including operational and corporate customer service guidelines
• Ability to operate required technology and applicable software on equipment including but not limited to computers, cash recyclers, iPads, ATMs, etc.
• Identify customer needs and cross sell opportunities to develop new business
• Engage in outbound calling to customers
• Develop knowledge and understanding of Univest Products and Services
• Leverage bank promotions
• Adhere to outlined sales flow
• Learn and become proficient in daily operational procedures
• Actively participate in branch activities, development and training programs
• Complete notary training if position is designated as notary for branch
• Responsible for compliance with laws and regulations that apply to the position, including the Univest Code of Conduct
• Perform additional duties as required

Qualifications

QUALIFICATIONS:

• High school diploma/GED or equivalency
• Attention to detail and ability to prioritize
• Experience in Retail Sales or Telemarketing with proven sales results
• Strong written/verbal/organizational skills
• Previous experience with MS Office Suite
• Neat, professional appearance following established guidelines for appropriate dress
• Successful completion of the following programs within 12 months of hire:
• SSR training and certification
• Consumer Loans training and certification
• Teller training and certification
• Univest University's "Pre-Supervisor" Certificate Program

Wage Range:

The salary for this position begins at $22.00/hr

Benefits Overview:

Univest offer's a comprehensive benefits package that includes:

• Health Insurance: Medical, dental and vision coverage (single or family; begins the first of the month following start date)
• Retirement Plan: Participation in 401(k) plan with up to a 3% employer match after 6 months of employment
• Paid Time Off (PTO): 15 days annually (prorated your first year)
• Short Term Disability: 10 days annually of sick time with a doctors note (prorated your first year)
• Holiday Time Off: 11 paid holidays
• Commissions: paid quarterly based on individual and team production
• We offer company paid life insurance: as well as other supplemental insurances
• Tuition reimbursement
• Employee Wellness programs: including fitness club discounts and fitness tracker discounts/ annual reimbursement
• Discounts: on loan products
• Professional development trainings

Click here for Benefit Information

#Univest

#LI-Onsite

#INDUF

An Equal Opportunity Employer. Univest does not discriminate against any applicant for employment because of race, color, religion, religious creed, ancestry, national origin, age, sex, disability or protected veteran status.

Please see job description

PI270322629