Sales & Service Manager - Basketball Programs

BSE Global; New York (NY); On-site; USD 72,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401k Employer Match at 4%

Bonus eligibility

Paid time off and holidays

Parental leave policy after 6 months

Free events/access to Barclays Center

Free lunch onsite Monday - Thursday

Job summary

Brooklyn Sports & Entertainment is seeking a highly motivated Manager, Sales & Service for Brooklyn Basketball in Brooklyn, NY. You will spearhead sales across programs, rentals, and events, while building strong relationships with families, schools, and organizations in the NYC Metro Area.

You will report to the Director of Business Operations and will coach a sales & service team, overseeing pipeline management, forecasting, and campaign initiatives to drive enrollment and revenue growth.

Qualifications

• Bachelor’s degree required.
• 3–5 years of professional sales experience, preferably in sports, hospitality, events, or a related field.
• At least 1 year of experience managing or coaching sales and client-facing professionals preferred.
• Proficiency in Salesforce and related software.
• Demonstrated success owning a sales pipeline, meeting individual revenue goals, and converting leads into customers.
• Excellent time management and organizational skills.
• Strong verbal and written communication skills.
• Strong knowledge of basketball programming and sales strategies.

Responsibilities

• Lead the sale of Brooklyn Basketball programs, including After-School Club, camps, clinics, trainings, rentals, birthday experiences, group opportunities, and other revenue-generating offerings.
• Personally cultivate relationships with high-value prospects and partners through calls, emails, events, and other face-to-face engagement opportunities.
• Manage, coach, and develop the Brooklyn Basketball sales & service team through regular one-on-ones, team meetings, pipeline reviews, call coaching, goal setting, and ongoing feedback, while communicating reports and recommendations to leadership.
• Establish clear team priorities, sales processes, performance expectations, and key performance indicators for sales staff while ensuring a seamless transition within the sales & service team from booking through event delivery.
• Develop and execute a comprehensive sales strategy focused on families, schools, organizations, corporate groups, and other prospective customers across the NYC Metro Area.
• Own and monitor the team’s sales pipeline from lead generation through conversion, ensuring timely follow-up, effective prioritization, accurate forecasting and strong customer communication within Salesforce.
• Collaborate with the Director of Business Operations and internal stakeholders to develop campaign strategies, lead-generation opportunities, cadence automation, AI-enabled workflows, incentive programs, and other initiatives to support revenue growth.
• Coordinate the Brooklyn Basketball sales calendar, revenue cycle and annual schedule, including priority sales events and the Brooklyn Basketball facility schedule.
• Use sales reporting, customer data, market research, and performance insights to identify trends, improve conversion, and develop innovative revenue-generating opportunities.
• Meet and exceed personal and team performance objectives while maintaining a high standard of customer service and representing The Brooklyn Way.

Skills

Sales pipeline management

Customer relationship management

Effective communication

Team leadership

Sales experience

Education

Bachelor's degree

Tools

Salesforce

Job description

Brooklyn Sports & Entertainment is seeking a highly motivated Manager, Sales & Service for Brooklyn Basketball in Brooklyn, NY. You will spearhead sales across programs, rentals, and events, while building strong relationships with families, schools, and organizations in the NYC Metro Area.

You will report to the Director of Business Operations and will coach a sales & service team, overseeing pipeline management, forecasting, and campaign initiatives to drive enrollment and revenue growth.