Sales & Service Leader – Yoga Studio Retail

ALO; Berlin (NH); On-site; USD 65,000 - 90,000; Full time

Job summary

ALO is seeking a Sales & Service Manager to lead the store's sales, guest experience, and team development. This role partners with the General Manager to execute the business strategy and ensure exceptional service on the floor.

You will manage scheduling, coach staff, monitor budgets and metrics, and drive client relationships in line with ALO's guiding principles. As a mid-senior leader, you will represent the business in meetings, help shape the store's strategy, and ensure alignment with

Qualifications

• Prior leadership experience in retail or related industry.
• Exceptional interpersonal and communication skills, both verbal and written.
• Ability to manage multiple tasks in a fast-paced environment.
• Motivated by driving business in a dynamic setting.
• Entrepreneurial mindset with ownership.
• Demonstrates alignment with ALO's Guiding Principles.

Responsibilities

• Lead the Sales & Service team to deliver an exceptional guest experience on the floor.
• Partner with General Manager to build and implement Sales & Service strategy.
• Oversee budgeting, reporting, and key metrics (e.g., expenses, sell-thru).
• Develop talent through coaching, feedback, and succession planning.
• Manage scheduling to support business needs and open/close/weekend shifts.

Skills

Leadership

MS Office

Communication

Agile

Time management

Accountability

Entrepreneurial spirit

Brand/Guiding Principles

Tools

MS Office

Job description

ALO is seeking a Sales & Service Manager to lead the store's sales, guest experience, and team development. This role partners with the General Manager to execute the business strategy and ensure exceptional service on the floor.

You will manage scheduling, coach staff, monitor budgets and metrics, and drive client relationships in line with ALO's guiding principles. As a mid-senior leader, you will represent the business in meetings, help shape the store's strategy, and ensure alignment with