Sales & Service Consultant

unibodyautotech; Honolulu (HI); On-site; USD 25,000 - 52,000; Full time

Job summary

UNIBODY Autotech Collision Centers in Honolulu, HI seeks a Sales & Service Consultant to bridge shop, customers, and insurers. In a hybrid role, you assess damage, prepare estimates, negotiate with insurers, and guide customers from drop-off to delivery.

You will write repair estimates, communicate pricing, and deliver outstanding service while coordinating with technicians for timely repairs and smooth documentation.

Qualifications

• High school diploma required; post-secondary education in auto repair or estimating a plus.
• Prior experience in collision repair, estimating, or customer service preferred.
• Strong communication and interpersonal skills.
• Detail-oriented, tech-savvy, and confident in learning estimating software.
• Able to multitask in a fast-paced environment.
• Knowledge of auto insurance claim and repair processes is highly desirable.

Responsibilities

• Inspect and evaluate collision damage to develop accurate repair plans.
• Write repair estimates using industry-standard software.
• Communicate and negotiate repair pricing with insurance adjusters.
• Keep customers informed throughout the repair process.
• Coordinate closely with technicians and parts staff to ensure timely repairs.
• Deliver world-class customer service and resolve any concerns proactively.
• Finalize repair documentation and ensure customer satisfaction upon delivery.

Skills

Strong communication

Interpersonal skills

Detail-oriented

Multitasking

Tech-savvy

Education

High school diploma

Post-secondary education in auto repair or estimating

Tools

Estimating software

Job description

Position: Sales & Service Consultant
Location: UNIBODY Autotech Collision Centers – Honolulu, HI
Job Type: Full-Time
Pay Range: $25,000 – $52,000 per year

About the Role:
UNIBODY Autotech Collision Centers is seeking a personable, organized, and motivated Sales & Service Consultant to join our growing team. In this hybrid role of sales and customer service, you'll serve as the key liaison between our shop, customers, and insurance partners. You’ll assess vehicle damage, prepare estimates, negotiate with insurers, and guide customers through the repair process — ensuring an outstanding experience from drop-off to delivery.

Key Responsibilities:

• Inspect and evaluate collision damage to develop accurate repair plans
• Write repair estimates using industry-standard software
• Communicate and negotiate repair pricing with insurance adjusters
• Keep customers informed throughout the repair process
• Coordinate closely with technicians and parts staff to ensure timely repairs
• Deliver world-class customer service and resolve any concerns proactively
• Finalize repair documentation and ensure customer satisfaction upon delivery

Qualifications & Skills:

• High school diploma required; post-secondary education in auto repair or estimating a plus
• Prior experience in collision repair, estimating, or customer service preferred
• Strong communication and interpersonal skills
• Detail-oriented, tech-savvy, and confident in learning estimating software
• Able to multitask in a fast-paced environment
• Knowledge of auto insurance claim and repair processes is highly desirable

Career Growth:

This position offers a great pathway into sales management, operations leadership, or industry education roles. On-the-job training is provided, with advanced education available through I-CAR and ASE certification programs.