Sales & Service Advisor: Paid Training & Career Growth

Ramona Tire, Inc.; Redlands (CA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Bonus or commission opportunities

Paid training and hands-on development

Medical, dental, and vision benefits

Paid time off

Career advancement opportunities

Job summary

Ramona Tire & Service Centers is seeking a Sales & Service Advisor in Redlands, CA. You will greet customers, assess vehicle needs, and guide them through service decisions from check-in to checkout. Training provided for products, services, and store tools to support customers and the team.

You will handle estimates, communicate options clearly, and collaborate with technicians to keep repairs on track in a fast-paced environment. Weekend availability required as needed.

Qualifications

• Must project a professional appearance and represent the brand positively.
• Strong customer service, communication, and active listening skills.
• Ability to work in a process-driven environment and follow service standards.
• Ability to learn and use POS, DVI tools, customer records, scheduling tools and store tech.
• Ability to explain service recommendations, estimates, warranties, and declined work clearly.
• Ability to manage competing priorities from customers, technicians and leadership.
• Valid driver’s license and successful MVR check.
• Ability to work weekends and be flexible with schedule.
• Must be 18 years or older.

Responsibilities

• Greet customers in person and by phone and build trust from first contact.
• Review vehicle history, DVI results, and technician findings to recommend services.
• Explain maintenance, repair, tire, warranty, and financing options clearly.
• Build estimates, work orders, and invoices in the POS system.
• Keep customers updated on service status, timing, and cost.
• Coordinate with technicians and leadership to manage workflow.
• Schedule appointments and verify parts, following checkout procedures.
• Follow up post-service to ensure satisfaction and encourage repeat visits.
• Maintain clean, safe, customer-ready store environment and PPE adherence.
• Work a flexible schedule, including weekends, aligned with company policies.

Skills

Professional appearance

Customer service

Communication

Active listening

POS system knowledge

Digital Vehicle Inspection

Scheduling tools

MVR check

Weekends availability

18+ years old

Education

High school diploma or equivalent

Tools

POS system

Digital Vehicle Inspection tools

Scheduling tools

Customer records systems

Job description

Ramona Tire & Service Centers is seeking a Sales & Service Advisor in Redlands, CA. You will greet customers, assess vehicle needs, and guide them through service decisions from check-in to checkout. Training provided for products, services, and store tools to support customers and the team.

You will handle estimates, communicate options clearly, and collaborate with technicians to keep repairs on track in a fast-paced environment. Weekend availability required as needed.