Sales & Service Advisor

Big Brand Tire & Service; Irvine (CA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, vision, life and ins.

401(k) with company match

Paid vacation and holidays

Employee discounts

Referral bonuses

ASE reimbursement

Career growth into management

Job summary

Big Brand Tire & Service in Irvine, CA seeks a Service Advisor to greet guests and deliver a world-class service experience. You will translate mechanical needs into clear recommendations and confidently sell tires, repairs, warranties, and services to customers.

You’ll perform visual inspections, document findings, and help maintain showroom and inventory standards while building lasting customer relationships. Growth into leadership is encouraged.

Qualifications

• 1–3 years of experience in automotive service sales or retail automotive with strong customer service.
• Proven ability to sell services and build trust with customers.
• Excellent communication and organizational skills; proactive team player.

Responsibilities

• Greet every guest and deliver a world-class service experience.
• Act as liaison between customer and technician; translate mechanical needs into clear recommendations.
• Confidently sell tires, wheels, repairs, warranties and services.
• Perform visual inspections and document findings.
• Build lasting relationships to turn first-time guests into lifelong customers.
• Help maintain showroom and inventory standards.
• Partner with the team to keep operations smooth, efficient and safe.

Skills

Customer service

Sales

Communication

Organizational skills

Problem-solving

Job description

Service Advisor

We're a results-focused, performance-driven team that knows how to deliver. Every role here plays a key part in shaping an exceptional experience for our customers and for each other.

Description

Service Advisor

We're a results-focused, performance-driven team that knows how to deliver. Every role here plays a key part in shaping an exceptional experience for our customers and for each other.

Compensation & Benefits

• Competitive hourly rate + commission and overtime opportunities
• Paid vacation and holidays
• Medical, dental, vision, life, and supplemental insurances
• 401(k) with company match
• Employee discounts, referral bonuses and ASE reimbursement
• Genuine career growth — with progression into Service Manager or Management, evidenced by hundreds of team member promotions.

Service Advisor

• Greet every guest and deliver a world-class service experience
• Act as the liaison between customer and technician — translate mechanical into clear recommendations
• Confidently sell tires, wheels, repairs, warranties, and servicesPerform visual inspections and document findings
• Build lasting relationships that turn first-time guests into lifelong customers
• Help maintain showroom and inventory standards
• Partner with the team to keep operations smooth, efficient, and safe

What Makes You a Great Fit

• 1–3 years of experience in automotive service sales, retail automotive, and strong customer service + transferable sales background
• Proven ability to sell services and build trust
• Strong communication and organizational skills
• A self-starter with problem-solving ability and team spirit
• Valid driver’s license + ability to lift 70 lbs (you’ll occasionally jump in to support shop flow)
• Hungry to learn, grow, and lead
• Flexible availability, including weekends, to serve customers when they need us most

American Tire Depotis an Equal Opportunity Employer. We celebrate diversity and are committed to a respectful, inclusive workplace.