Sales & Service Advisor

Big Brand Tire & Service; Pasadena (CA); On-site; USD 30,000 - 47,000; Full time

Benefits offered by this job

Medical, dental, vision

Life insurance

401(k) with company match

Paid vacation and holidays

Employee discounts

Referral bonuses

ASE reimbursement

Career growth opportunities

Job summary

American Tire Depot in Pasadena, CA is seeking a Service Advisor to greet guests, translate mechanical needs into clear recommendations, and drive tire and service sales. You will collaborate with technicians to ensure accurate estimates, maintain showroom standards, and foster repeat customer relationships through exceptional service.

Ideal candidates have 1–3 years in automotive service sales with strong communication and organizational skills, and are flexible to support peak hours including

Qualifications

• 1–3 years of experience in automotive service sales or retail automotive.
• Proven ability to sell services and build trust.
• Strong communication and organizational skills.

Responsibilities

• Greet every guest and deliver a world-class service experience.
• Act as liaison between customer and technician and translate recommendations.
• Confidently sell tires, wheels, repairs, warranties, and services.
• Perform visual inspections and document findings.
• Build lasting relationships to turn guests into lifelong customers.
• Help maintain showroom and inventory standards.
• Partner with the team to keep operations smooth and safe.

Skills

Customer service

Sales

Communication

Organizational skills

Job description

Service Advisor

We're a results-focused, performance-driven team that knows how to deliver. Every role here plays a key part in shaping an exceptional experience for our customers and for each other.

Description

Service Advisor

We're a results-focused, performance-driven team that knows how to deliver. Every role here plays a key part in shaping an exceptional experience for our customers and for each other.

Compensation & Benefits

• Competitive hourly rate + commission and overtime opportunities
• Paid vacation and holidays
• Medical, dental, vision, life, and supplemental insurances
• 401(k) with company match
• Employee discounts, referral bonuses and ASE reimbursement
• Genuine career growth — with progression into Service Manager or Management, evidenced by hundreds of team member promotions.

Service Advisor

• Greet every guest and deliver a world-class service experience
• Act as the liaison between customer and technician — translate mechanical into clear recommendations
• Confidently sell tires, wheels, repairs, warranties, and servicesPerform visual inspections and document findings
• Build lasting relationships that turn first-time guests into lifelong customers
• Help maintain showroom and inventory standards
• Partner with the team to keep operations smooth, efficient, and safe

What Makes You a Great Fit

• 1–3 years of experience in automotive service sales, retail automotive, and strong customer service + transferable sales background
• Proven ability to sell services and build trust
• Strong communication and organizational skills
• A self-starter with problem-solving ability and team spirit
• Valid driver’s license + ability to lift 70 lbs (you’ll occasionally jump in to support shop flow)
• Hungry to learn, grow, and lead
• Flexible availability, including weekends, to serve customers when they need us most

American Tire Depotis an Equal Opportunity Employer. We celebrate diversity and are committed to a respectful, inclusive workplace.