Sales Retention, Account Associate

WM; Baltimore (MD); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid vacation

Paid holidays

Personal days

Job summary

WM is seeking an Account Associate I to serve as a key contact for Small/Medium business customers. Operating in a team-based queue, the AA focuses on retaining and growing the team's book of business through effective management of inbound call requests and proactive outreach.

Success comes from strong retention strategies, negotiation skills, and alignment with WM's growth objectives. The role includes base pay with monthly commission and comprehensive benefits.

Qualifications

• High School Diploma or GED required.
• 1 year of B2B account management, inside sales, or customer service with a sales component preferred.

Responsibilities

• Communicate in a focused and compelling way to drive customer actions.
• Utilize change management processes to support sales demands.
• Allocate time to retention and acquisition goals and opportunities.
• Explore alternatives to reach mutually beneficial sales agreements.
• Contribute to team responsibilities and documentation of customer interactions.
• Navigate multiple systems and pricing tools to document activity.
• Use WM sales productivity tools like Salesforce and Pricing Tools.
• Analyze reports and perform general administrative duties.

Skills

Account management

Inside sales

Customer service

Education

High School Diploma or GED

Tools

Salesforce.com

Pricing Tools

Job description

Job Summary

The Account Associate I (AA) serves as a key point of contact for WM's Small/Medium business customers. Operating as part of a team-based queue, the AA focuses on retaining and growing the team's book of business. Through effective management of inbound call requests and proactive customer outreach, the AA maintains a net positive business performance by preventing customer cancellations and securing updated contract agreements. Success in this role is achieved through sound retention strategies, effective negotiation skills, and alignment with WM's growth objectives.

• Communicates in a focused and compelling way that drives customers’ thoughts and actions.
• Utilizes appropriate change management processes to meet the demands of the sales role.
• Controls sales assignments by allocating necessary time to retention and acquisition goals, requirements, and opportunities.
• Explores alternatives to reach mutually beneficial sales agreements that gain customers’ acceptance and commitment.
• Contributes to individual and shared responsibilities in a team environment.
• Navigates through multiple systems, sales tools, and processes ensuring accurate documentation when executing customer interactions.
• Uses WM sales productivity software tools accurately and consistently (i.e. Salesforce.com/Customer Relationship Management and Pricing Tools.)
• Analyzes reports as needed and/or handles general administrative duties as appropriate.

Essential Duties and Responsibilities

• Communicates in a focused and compelling way that drives customers’ thoughts and actions.
• Utilizes appropriate change management processes to meet the demands of the sales role.
• Controls sales assignments by allocating necessary time to retention and acquisition goals, requirements, and opportunities.
• Explores alternatives to reach mutually beneficial sales agreements that gain customers’ acceptance and commitment.
• Contributes to individual and shared responsibilities in a team environment.
• Navigates through multiple systems, sales tools, and processes ensuring accurate documentation when executing customer interactions.
• Uses WM sales productivity software tools accurately and consistently (i.e. Salesforce.com/Customer Relationship Management and Pricing Tools.)
• Analyzes reports as needed and/or handles general administrative duties as appropriate.

Qualifications

• Required Qualifications
• High School Diploma or GED (accredited)
• 1 year Business-to-business account management, inside sales (phone based sales), and/or customer service experience that includes a sales component
• Preferred Qualifications

Physical Requirements

• Repetitive Motions
• Eye/Hand/Foot Coordination
• Sitting
• Talking
• Hearing

Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

PAY

The expected base pay range for this position is $20.00-$21.00 an hour. This range represents good faith estimate for this position. The specific salary offered to successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location. In addition, this position is eligible for monthly commission.

Benefits

At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.