Sales Responsible

IKEA Gruppe; Thousand Oaks (CA); On-site; Confidential; Full time

Job summary

IKEA Gruppe is seeking a Retail Sales Planning keyholder in Thousand Oaks, CA to enhance the shopping experience and drive sales. You will use interior design knowledge to advise on layout, color, and accessories for homes and businesses, while selling specialized furnishing solutions and ensuring accurate order fulfillment.

Responsibilities include customer relation building, daily store operations, safety adherence, and collaboration with Safety & Security to maintain inventories and

Qualifications

• Knowledge of interior design to guide layout, color, style and accessories for customers.
• Ability to sell home furnishing solutions such as kitchens, baths, storage.

Responsibilities

• Optimize the shopping experience and maximize retail sales.
• Build relationships with customers to identify needs and provide support before, during and after the sale.
• Oversee day-to-day store operations including opening/closing duties.
• Maintain a safe and secure work environment and participate in safety/incident protocols.
• Support with CMP goods flow and ensure data accuracy using available systems.

Skills

Interior design knowledge

Customer relationship skills

Planning and space optimization

Safety & security awareness

Job description

Why we will love you

You care about making a positive impact in the world. You understand greatness requires thinking differently.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. Join our team and start a better life for yourself.

JOB TYPE – Hourly, benefits eligible

HOURS 34-40 hours per week

SHIFTS – Open availability between 11:00 and 7:15 pm required

PAY - pay range for this role is between $25.06 to 31.00

The anticipated posting closing date is on or around 9/24/26

What you'll be doing day to day

As a Retail Sales Planning keyholder, responsible for optimizing the shopping experience and maximizing retail sales, you will:

• Use your knowledge of interior design to provide guidance on layout, color, style and accessories for residential and business customers who need advice on how to decorate their homes, offices, or businesses.
• Utilize specialized knowledge and training to sell specialized home furnishing solutions, such as kitchens, bath, storage systems, and services.
• Create relationships with customers to identify customer needs and provide support before, during and after the sales.
• Apply basic measurement techniques and understanding of planning, design, and construction to ensure customer orders are correct and to specification.
• Drive repeat visitation to the IKEA stores by ensuring the sales team is customer-centric and is focused on providing a great shopping and branding experience.
• Overseeing day-to-day operations when assigned, including opening and/or closing duties for the store.
• Responsible for a safe and secure work environment, including but not limited to escalated customer issues, customer and coworker injuries, first aid/CPR/AED, and emergency protocols.
• Partner with Safety & Security to ensure adherence to policies, procedures, and audits regarding inventory integrity, safety, cash, credit, and check handling procedures, internal controls and internal audit standards.
• Ensure implementation of working routines, competence development and follow-up of Commercial Review and Compliance (ASR) related to the role and functions.
• Performs CMP goods flow and customer handout operations efficiently using available systems and tools to ensure smooth processes and data accuracy.

Our team within IKEA

We are the ones meeting our customers – in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we’re a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life!