Sales & Reservations Manager

Wet Planet Rafting And Kayaking; White Salmon (WA); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Free rafting trips

Discounts on gear

Training opportunities

Family/friend trips

Retirement plan

Job summary

Wet Planet Rafting And Kayaking in White Salmon, WA seeks a Year-Round Sales & Reservations Manager to lead our in-office team and represent Wet Planet in the local community. You will coordinate reservations, answer inquiries, and turn guests into adventures with warmth and clear information.

Work closely with a Marketing Manager to align sales, guest experience, and marketing efforts, while building partnerships with lodging and tourism providers.

Qualifications

• Previous experience in sales, hospitality, customer service, guest services, the outdoor industry, or related field

Responsibilities

• Lead daily Sales & Reservations Office operations
• Respond to inquiries and book reservations
• Manage accounts of large clients and annual bookings
• Coordinate with lodging/t tourism partners and local organizations
• Support events and community outreach

Skills

Sales experience

Hospitality experience

Customer service

Outdoor industry interest

Verbal communication

Tools

Reservation systems

Spreadsheets

Online platforms

AI tools

Job description

Year-Round Sales & Reservations Manager

Wet Planet is looking for a year round Manager to lead our dynamic Sales & Reservations Office!

Our team of Marketing & Sales specialists love coordinating adventures and getting people outside. With every interaction, we want our guests to feel the enthusiasm and care that goes into the experiences we create at Wet Planet.

As the Sales & Reservations Manager, you will lead our small, energetic daily office team while also serving as one of the faces of Wet Planet within our local community. You'll respresent Wet Planet at local tourism organizations and events, develop relationships with lodging and tourism partners, connect with media and other community partners, and seek out new opportunities to grow our business.

You'll will work closely with a Marketing Manager, who is responsible for developing and running our marketing campaigns and social media, creating a strong connection between our marketing efforts, sales, and the guest experience.

The Guest Experiences Starts Here

For many of our guests, their Wet Planet experience starts with a phone call, email, or visit to the Wet Planet office (store). Your job is to make that first interaction informative, welcoming, and exciting - and give people the knowledge and confidence to pursue their rafting or kayaking adventure.

With a good ear for what guests are looking for, and a willingness to learn the details of our trips and courses, you’ll help your team answer questions, match guests with the right adventure, and turn inquiries into reservations- and ideally, into lifelong Wet Planet guests and friends.

An eye for detail, strong organizational skills, and enjoyment of a dynamic administrative environment are essential. The Sales & Reservations team handles a wide range of responsibilites, including welcoming our daily rafting and kayaking guests, responding to inquiries, answering phone calls and emails, account management of our larger annually re-occuring clients, processing reservations, and keeping the office running smoothly.

More Than an Office.

The Wet Planet Office is more than just an office. It’s a dynamic team that works closely with the rest of the operation, including our base retail store, and the crews working on the river.

While the experience starts here, the office team is also closely connected to the daily logistics of all our trips and courses. From welcoming guests when they arrive to briefing river guides on group specifics, you're involved in many aspects of our trips and guest's experiences.

There is never a dull moment in the office!

About Wet Planet

Each year, many of our guests and team members return to enjoy the abundance of beautiful rivers we raft and kayak in Washington, Oregon and Idaho. Our headquarters sits on the banks of the White Salmon River in the heart of the Columbia River Gorge, surrounded by a whitewater paradise and an incredible community of boaters. It's an ideal location for people who want to work in the outdoor industry, spend time on the river, and be part of the Pacific Northwest whitewater community.

Qualifications & Experience:

• Previous experience, in sales, hospitality, customer service, guest services, the outdoor industry, or related field
• Previous supervisory or management experience preferred
• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Strong organizational skills and attention to detail
• Solid administrative and sales experience
• General interest in the outdoors and, ideally, an existing connection to whitewater recreation- or a genuine desire to learn
• Comfortable working in a seasonal outdoor industry environment that is informal, energetic, and professional
• Ability to stay organized and positive in a fast-paced, busy environment
• Comfortable learning and using technology, including online platforms, spreadsheets, reservation systems, and AI tools
• Ability to work independently while also being an engaged and supportive team member

Schedule & Availability:

Full Time, year-round position

• 4 days per week during the off-season
• 5 days per week during the operating season
• Weekend and holiday availability is expected during the operating season

Wet Planet Perks:

• Free rafting trips and courses, plus discounted professional training
• Discounts on food, drinks, and merchandise at the Wet Planet store and espresso bar
• Industry Pro Purchase program
  
• Free rafting and kayak courses for friends & family, pending availability.
• Accrued Sick Leave
• Retirement plan after two years of employment

Compensation:

$26-32 per hour, based on relevant experience and qualifications.

• Medical Insurance for eligible full-time employees