Sales Representative - Inside

NorcomCT; Naugatuck (CT); On-site; USD 31,684 - 41,328; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401k

Paid Time Off

Profit-Sharing Bonuses

Job summary

NorcomCT in Naugatuck, Connecticut is looking for an Inside Commercial Sales Representative to provide technology and communications solutions to commercial clients. You will be part of a dynamic team, responsible for managing accounts and delivering exceptional client experiences through various channels, including email and phone.

The role includes assisting with quotations, processing orders, and may require some onsite meetings. You will also enjoy competitive compensation of $23.00 to $30.00 per hour plus benefits like medical, dental, and profit-sharing bonuses.

Qualifications

• Minimum of three years’ experience in a customer service or inside sales position.
• Ability to lift and carry 25 pounds.
• Maintain valid state driver’s license with a good driving record.

Responsibilities

• Maintain proactive and responsive relationships with existing clients.
• Directly support, manage and develop accounts assigned to you.
• Prepare equipment lists, quotations, proposals and other sales documents.

Skills

Excellent communication and problem-solving skills

Self-motivated with responsive and timely follow-up skills

Positive and team-oriented attitude

Exceptional time management skills

Proficiency with Microsoft Office suite

Education

College degree or equivalent experience

Job description

As a NorcomCT Inside Commercial Sales Representative, you will be an integral part of our mission to provide our commercial customer base with technology and communications solutions that include the Motorola ecosystem, which brings together unified voice, data, video and analytics into one solution. Motorola is the world leader in public safety communications and NorcomCT is the premier Motorola partner in New England.

You will be a part of a top performing sales and customer support team that is responsible for creating an exceptional client experience in a fast-paced, team-oriented environment. This position is responsible for responding to client sales and support inquiries, understanding and interpreting technical requirements, soliciting and processing orders, creating quotations and developing accounts. Interaction with clients will primarily be via email and phone, however some onsite client meetings will be required.

The position is staffed at our Naugatuck location, Monday through Friday 8:00 am to 5:00 pm, and may require occasional travel to area trade shows and training.

Compensation

$23.00 to $30.00 per hour (plus profit sharing, bonuses and incentives). Pay rate based on applicant’s skills, experience, training/education, certifications and licenses.

Benefits

Medical, Dental, Disability and Life insurance, 401k, Paid Time Off, Paid Holidays and Profit-Sharing Bonuses.

Duties and Responsibilities

• Maintain proactive and responsive relationships with existing clients
• Directly support, manage and develop accounts assigned to you
• Assist other Sales Team members with account management as required
• Prepare equipment lists, quotations, proposals and other sales documents
• Provide and assist with general customer service support including answering inbound calls and creating customer support cases
• Prospect potential new clients to initiate sales leads
• Meet or exceed established sales goals
• Communicate the status of leads, sales plan progress and competitive activity, including accurate and timely forecasting to Norcom management
• Coordinate, prepare and conduct product and solution demonstrations
• Understand clients’s business practices and needs and provide solutions to increase organizational efficiency and enhance communications
• Understand and interpret technical concepts and documents related to our industry, clients and vendors
• Occasionally attend trade shows, events and conferences
• Occasionally attend area and national trainings
• Maintain industry certifications
• Perform other duties as may be required or requested

Required Qualifications

• College degree or equivalent experience
• A minimum of three (3) years’ experience in a customer service role or inside sales position
• Excellent communication and problem‑solving skills
• Self‑motivated with responsive and timely follow‑up skills
• Positive and team‑oriented attitude
• Exceptional time management skillsProficiency with the creation, development and formatting of documents and spreadsheets utilizing Microsoft Office suite
• Ability to lift and carry 25 pounds
• Pass initial and ongoing company and client background checks
• Maintain valid state driver’s license with a good driving record

Preferred Qualifications

• Understanding of budget cycles and procurement processes
• Sales experience with technology solutions into industrial or government organizations
• Experience prospecting and closing sales utilizing both consultative and relationship‑based sales skills
• Experience with the use of two‑way radio communications systems or equipment

NorcomCT is a wireless communications solutions provider serving public safety, government, and commercial clients across Connecticut and Western Massachusetts.

Northeastern Communications, Inc. dba NorcomCT is an Equal Opportunity Employer.