Communications Programming Technician

NorcomCT; Naugatuck (CT); On-site; USD 37,195,200 - 49,593,600; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k)

Paid Time Off

Paid Holidays

Job summary

NorcomCT is seeking a Technical Support Specialist to support Motorola public safety technology products. The role involves configuring equipment, coordinating services, and providing remote client support.

Ideal candidates will possess strong technical, problem-solving, and communication skills. The position offers a pay rate of $27.00-$36.00 per hour, with benefits including medical and dental insurance, 401(k), and paid time off.

Qualifications

• Technical aptitude and willingness to work with technology.
• Self-starter who works effectively with minimal supervision.
• Ability to explain technical information clearly.

Responsibilities

• Assemble, program, and configure radios and other equipment.
• Perform operational checks and preventative maintenance.
• Provide remote client support and address technical inquiries.

Skills

Technical aptitude

Problem-solving skills

Communication skills

Customer service orientation

Tools

Microsoft Outlook

Windows operating systems

Networking tools

Job description

NorcomCT is looking for a Technical Support Specialist to support Motorola public safety technology products and services. The role involves equipment configuration, maintenance, remote client support, and service coordination.

Responsibilities

• Assembly, programming and configuration of radios and other equipment
• Operational checks of equipment
• Preventative maintenance and support of equipment in-house and at customer locations
• Reception and inventory of incoming orders
• Create and manage cases, update information, and document work in a CRM system
• Communicate with customers to determine level of response required for service requests
• Coordinate service, install and project tasks with internal and external customers
• Answer and address technical support phone calls from customers and team members
• Demonstrate operational features of equipment and provide end‑user training
• Troubleshoot, resolve, and, if necessary, elevate issues in a timely manner
• Work with customers to determine equipment and services required; provide information to the sales team
• Ensure orders are complete after equipment configuration
• Manage project inventory and release of equipment
• Flexibility to prioritize and maintain attention to detail in a fast‑paced environment
• Other duties as assigned

Required Qualifications

• Technical aptitude and willingness to work with technology
• Experience as a public safety end user or first responder, two‑way radio user, amateur radio user, or equivalent
• Basic electronics/Windows PC/server and networking skills, including
• Switches and relays
• Use of volt meter
• IP addressing and basic network configuration
• Windows file structure navigation
• Troubleshooting and replacing major server/network/PC components
• Installation and configuration of Windows operating systems
• Understanding of domain and Active Directory in a Windows network
• Ability to explain technical information clearly to customers and coworkers
• Strong problem‑solving and troubleshooting skills
• Positive, friendly, team‑oriented demeanor
• Self‑starter who works effectively with minimal supervision
• Clear, grammatically correct email and document writing skills
• Read and understand basic technical documents
• Willingness to pass background checks, drug tests, physicals, and proficiency tests as required
• Valid driver’s license and good driving record
• Proficiency in Microsoft Outlook, Word, Excel, and web browsers
• Ability to lift 60‑70 pounds and travel out of state for training when necessary
• Commitment to honesty, integrity, and ethical behavior at all times

Preferred Qualifications

• Three years of customer/internal technical support experience
• Experience programming public safety radio equipment
• Experience programming amateur (HAM) radio equipment

Compensation and Benefits

Pay Rate: $27.00–$36.00 per hour ($56,000–$75,000 annually base pay). Pay rate is based on applicant’s skills, experience, training/education, certifications and licenses.

Benefits include: Medical, Dental, Disability and Life insurance, 401(k), Paid Time Off and Paid Holidays.

Northeastern Communications, Inc., dba NorcomCT, is an Equal Opportunity Employer. All qualified applicants will receive consideration based on their abilities and experience. This position is currently open for applications.