Sales Representative

Great Lakes Imaging, Inc.; Madison Heights (MI); On-site; USD 45,000 - 65,000; Full time

Job summary

Great Lakes Imaging, Inc. in Madison Heights, MI is seeking a Sales Representative focused on parts sales to help drive revenue. You will handle calls, prepare quotes, and manage orders while building lasting customer relationships in a fast-paced environment.

The role requires strong communication, accuracy in processing orders, and travel within Southeast Michigan for trade shows and customer visits. Medical imaging experience is a plus.

Qualifications

• High School Diploma or equivalent.
• Two or more years of telemarketing or phone sales experience.
• Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.

Responsibilities

• Handle incoming sales calls and sales emails in a timely and efficient manner
• Perform purchasing and sales activities for new and existing customers
• Quote prices and provide information regarding terms of sale
• Prepare formal quotes, sales orders, RMAs, and purchase orders
• Verify and maintain customer information, including billing details, account numbers, shipping preferences, and freight fees
• Send shipment documentation to logistics and customers, and communicate additional delivery information
• Conduct daily outbound sales calls to establish new business and support ongoing customer relationships
• Schedule customer visits, attend trade shows, and follow up with prospects
• Maintain a high level of customer satisfaction by resolving concerns promptly and effectively
• Support organizational quality initiatives
• Prepare proposals and consult with customers on solutions tailored to their needs
• Provide consistent customer service and ongoing account development
• Communicate constructively with management and team members regarding ideas, challenges, and improvements that support new processes or policies

Skills

Telemarketing

Phone sales

Customer service

Communication

MS Office

Education

High School Diploma or equivalent

Two or more years telemarketing or phone sales experience

Tools

Microsoft Word

Excel

Outlook

PowerPoint

Job description

Madison Heights, MI - Serving Southeast Michigan

Salary negotiable based on education and industry experience

Full Time

Company Overview

Great Lakes Imaging stands out as a leading provider of medical supplies and equipment, specializing in x-ray and imaging devices. Our deep expertise enables us to deliver top-notch solutions to healthcare facilities and medical professionals across Southeast Michigan. With a strong commitment to quality, innovation, and customer satisfaction, we continue to meet the evolving needs of the medical imaging industry.

Position Summary

Great Lakes Imaging is seeking a motivated Sales Representative to support revenue growth with a primary focus on parts sales. This role is responsible for generating new business, nurturing existing accounts, and ensuring internal and external customers receive exceptional service. The ideal candidate thrives in a fast-paced environment, demonstrates strong communication skills, and is dedicated to building long-term customer relationships.

• Handle incoming sales calls and sales emails in a timely and efficient manner
• Perform purchasing and sales activities for new and existing customers
• Quote prices and provide information regarding terms of sale
• Prepare formal quotes, sales orders, RMAs, and purchase orders
• Verify and maintain customer information, including billing details, account numbers, shipping preferences, and freight fees
• Send shipment documentation to logistics and customers, and communicate additional delivery information
• Conduct daily outbound sales calls to establish new business and support ongoing customer relationships
• Schedule customer visits, attend trade shows, and follow up with prospects
• Maintain a high level of customer satisfaction by resolving concerns promptly and effectively
• Support organizational quality initiatives
• Prepare proposals and consult with customers on solutions tailored to their needs
• Provide consistent customer service and ongoing account development
• Communicate constructively with management and team members regarding ideas, challenges, and improvements that support new processes or policies

Education & Experience

Required:

• High School Diploma or equivalent
• Two or more years of telemarketing or phone sales experience
• Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint

Preferred:

• Experience in medical imaging sales

Travel

• Ability to travel by personal vehicle within Southeast Michigan
• Occasional air travel may be required for trade shows or customer visits
• Highly self-motivated, flexible, and customer-service oriented
• Positive, constructive, and professional attitude
• Strong organizational and time-management skills
• Active listening skills and the ability to work collaboratively
• Excellent problem-solving abilities

Physical Demands & Work Environment

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel. Frequent activities include standing, walking, sitting, reaching, speaking, and listening. Occasional climbing, balancing, stooping, kneeling, or crouching may be required.

• Regularly lift and/or move up to 50 pounds
• Frequently lift and/or move up to 100 pounds
• Vision requirements include close, distance, color, peripheral vision, depth perception, and the ability to focus
• Exposure to CT/MRI systems and radiation may occur during daily activities
• Noise levels are typically moderate
• Reasonable accommodations may be made for individuals with disabilities