Sales Representative

R.W. Mercer Company; Fort Wayne (IN); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Base salary plus annual bonus

Full health benefit package

401K with company match

Mileage reimbursement

Mobile phone allowance

Job summary

R.W. Mercer Co. is seeking a Sales Representative to grow our Indiana and Ohio markets by managing assigned accounts and developing new business. The role emphasizes building customer relationships, coordinating with internal teams, and delivering a professional sales experience to maximize satisfaction.

Base salary with annual bonus is offered, along with a health benefits package and 401K with company match. Strong communication and CRM proficiency are essential for success in this position.

Qualifications

• 2–4 years of outside sales experience.
• Ability to use CRM and related business systems.
• Excellent communication and collaboration skills.

Responsibilities

• Sell the company’s products and services to current customers and new prospects.
• Build a qualified pipeline of new business opportunities in the assigned territory through research, networking, and cold calling.
• Effectively plan and conduct sales presentations to prospective customers.
• Collaborate with team members to develop strong business leads and sales opportunities.
• Maintain customer account activity and communications in the CRM system, and complete required reports weekly.
• Gather information necessary to complete accurate scopes of work including project checklists, photos and drawings with dimensions.
• Attend pre-construction meetings with Project Managers to review scopes of work, material lists, bids, permitting, inspections, scheduling and project duration.
• Coordinate with Project Managers, vendors and subcontractors to ensure quotes are accurate, complete and submitted on time.
• Coordinate with Project Managers from project award through completion to address scheduling and change orders.
• Keep customers informed of project progress through completion and support the collection of outstanding balances.
• Maintain professional and technical knowledge by completing training modules and attending workshops.
• Resolve customer complaints in a timely manner by investigating problems and developing solutions.

Skills

Outside sales

CRM

Communication

Interpersonal skills

Education

College degree preferred

Tools

CRM systems

Job description

R.W. Mercer Co. is a family-owned construction and service company headquartered in Jackson, Michigan with seven locations – six in Michigan and one in Indiana. The company operates in three distinct areas of construction: petroleum contracting and service, general contracting, and electrical. In each area, R.W. Mercer provides a turn-key approach that includes planning, design, construction, and installation as well as service, monitoring, and maintenance.

The Sales Representative is responsible for increasing our current market area in Indiana and Ohio by managing assigned accounts, building customer relationships, developing new business, and coordinating with customers and internal departments to deliver a professional sales experience and maximize customer satisfaction.

PRIMARY RESPONSIBILITIES

• Sell the company’s products and services to current customers and new prospects.
• Build a qualified pipeline of new business opportunities in the assigned territory through research, networking, and cold calling.
• Effectively plan and conduct sales presentations to prospective customers.
• Collaborate with team members to develop strong business leads and sales opportunities.
• Maintain customer account activity and communications in the CRM system, and complete required reports weekly.
• Gather information necessary to complete accurate scopes of work including project checklists, photos and drawings with dimensions.
• Attend pre-construction meetings with Project Managers to review scopes of work, material lists, bids, permitting, inspections, scheduling and project duration.
• Work closely with Project Managers, vendors and subcontractors and utilize company systems and forms to ensure all quotes are accurate, complete and submitted to customers in a timely manner.
• Coordinate with Project Managers from project award through completion to address scheduling, change orders, and other job-related issues.
• Keep customers informed of project progress through completion and support the collection of outstanding balances.
• Maintain professional and technical knowledge by completing training modules, attending workshops, and other activities to increase knowledge of the company products and services.
• Resolve customer complaints in a timely manner by investigating problems and working with other departments, vendors and team members to develop solutions.
• Perform other duties as assigned.

ADDITIONAL QUALIFICATIONS

• College degree in related field preferred, but not required
• 2 to 4 years of previous outside sales experience
• Ability to work effectively in a digital environment and use CRM and related business systems.
• Excellent communication, interpersonal and cross functional collaboration skills.
• Self-motivated
• Attention to Detail
• Goal and results driven

COMPANY BENEFITS

• Base salary plus annual bonus
• Full health benefit package
• 401K with company match
• Mileage reimbursement
• Mobile phone allowance

PHYSICAL DEMANDS

Working conditions are normal for an office environment.

Physical:

Primary functions require maintaining a professional appearance and providing a positive company image to the public.You will be required to walk, stand, and sit for prolonged periods of time; frequently stoop, bend, kneel, crouch, crawl, climb, reach and twist; push, pull, lift and/or carry moderate to heavy amounts of weights; and to verbally communicate to exchange information.This also requires the possession of a valid state driver’s license at all times.

Vision:

See in the normal visual range with or without correction.

Hearing:

Hear in the normal audio range with or without correction.

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Accessibility: If you need an accommodation as part of the employment process please contact Human Resources at
Phone: [phone]
Email: [e-mail]
Equal Opportunity Employer, including disabled and veterans.
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