Head of Consumer Sciences and Product Intelligence

Haleon; Jersey City (NJ); Hybrid; USD 180,000 - 280,000; Full time

Job summary

Haleon is seeking a Head of CSPI to lead consumer understanding and product intelligence across R&D. You will drive innovations, connect consumer insights to product targets, and elevate data-driven decision making across categories and OUs.

The role requires strong leadership, strategic thinking, and the ability to translate insights into superior consumer-facing products while building a high-performing, globally distributed team.

Qualifications

• Bachelor's degree or equivalent with statistical background.
• 10+ years of industry experience in a large FMCG/CPG.
• Strong capabilities in consumer sciences and product intelligence.
• Ability to translate consumer insights into business opportunities.

Responsibilities

• Transform CSPI capabilities to deliver consumer-first innovation. Connect learnings with product design targets to achieve superiority.
• Leverage Digital/AI and data analytics to deepen consumer understanding.
• Elevate competitive understanding across categories and OUs for informed decisions.
• Provide guidance on product attributes, differentiation, and brand equity gaps from consumer insights.
• Develop and mentor CSPI organization to grow talent and capabilities.

Skills

Business Leadership

People Leadership

Team Leadership

Priorities Management

Consumer Insights

Data Analytics

Evidence-based Decisions

Data-driven Decisions

Education

BSc degree or equivalent in a field with statistical background (Engineering, Sciences)

Job description

Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity.

Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.

Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.

The Role

The Head of CSPI is a critical enterprise leader for R&D, leading for consumer first always in everything we do. Working with category and OU teams across the enterprise, the role ensures that we create, develop, deliver and review our innovations and portfolio of products to ensure they win with consumers at the point of purchase and in use, deliver meaningful and noticeable superiority that drives growth across Oral Health, OTC and Wellness.

This role is also responsible in elevating the consumer centricity mindset in everything we do across the R&D community, across categories and OUs, and across the different R&D disciplines – Claims, Technology, Concept, Process, etc.

Key Responsibilities

• Transform the R&D Consumer Understanding Capabilities including qualitative and quantitative methodologies as drivers of liking and drivers of brand differentiation elements, early consumer ethnography, product stories, consumer claims, demos and visuals development, etc. Connect learnings with product design targets (from consumer desires to specifications) to design for superiority.
• Connect R&D Consumer Understanding Capabilities with Digital/AI maximizing the use of digital personas and data analytics to accelerate access and depth of consumer understanding.
• Elevate Haleon’s competitive understanding across Categories and OUs determining when and how testing, analytics or synthesis should be deployed to inform product, portfolio and communication decisions. Guarantee a close understanding of the competitive performance and claims in every market/category we compete.
• Drive a shared understanding of Innovation Fundamentals across the R&D organization (not only CSPI) including but not exclusively ideal product, Points of Difference, Points of Parity, from consumer delights to specifications, Understanding of the Brand equity desired/perceived gap, Concept and Product Drivers. As result, the CSPI will deliver clear guidance on product the attribute specifications that will deliver meaningful and noticeable superior products.
• Talent Development. Manage the CSPI organization elevating engagement and capabilities and guarantee the proper talent progression. Identify the source of talent for CSPI /R&D.

Essential Capabilities

• Business Leadership – Able to connect consumer sciences and product intelligence into tangible business outcomes, driving growth.
• People Leadership – Is able to demonstrate delivery through others across a global network of individuals & teams.
• Team Leadership – Is able to drive a highly engaged global team through remote management techniques
• Experienced in dealing with multiple business priorities & categories – turning complexity into simple actions that drive our business.
• Has clear experience in driving novel methodologies of consumer sciences, driving knowledge that is actionable.
• Can lead the thinking and evidence that underpin product, portfolio and communication decisions, putting the consumer first to influence outcomes.
• High data capability and fluidity – Uses and understands the latest techniques to ensure we are data led in our choices and decisions.
• Proven capability understanding consumers and identifying insights that translate into business opportunities.

Qualifications And Skills

• BSc degree or equivalent in a field with statistical background (Engineering, Sciences).
• >10 years Industry experience within a large FMCG / CPG business in an appropriate / associated function.

Why Haleon

• Our Win as One Framework is a simple, stretching definition of our future direction. It includes our purpose, ambitions, strategic drivers, and behaviours that will enable us to Win as One. This framework guides our decision-making, strategy, and culture. The successful candidate will demonstrate the following capabilities:
• Consumer first, always: Engage key business counterparts and operational stakeholders to deliver operational execution of Haleon strategies related to eCommerce activities, always putting the consumer first.
• Collaborate for impact: Establish and maintain relationships with critical groups to ensure customer knowledge is utilized to inform and deliver on the eCommerce roadmap, collaborating for impact.
• Unlock value, at pace: Drive business process improvement throughout the commercial and operational support teams, unlocking value at pace.
• Grow myself and others: Continuously look for opportunities to learn, build skills, and share learning, growing myself and others.

We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

Job Posting End Date

2026-10-16

Equal Opportunities

Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong.

During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees.

The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions.

Adjustment or Accommodations Request

If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. We’ll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence.

Note to candidates

The Haleon recruitment team will contact you using a Haleon email account (@haleon.com). If you are not sure whether the email you received is from Haleon, please get in touch.