Sales & Rental Coordinator

ICM Solutions LLC; Murray (UT); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

PTO

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Job summary

ICM Solutions in Murray, UT is seeking a Sales & Rental Coordinator to join the team on-site. The role serves as the primary operational partner for Sales Representatives and the Rental Support Team, handling contracts, order processing, and equipment availability coordination.

You will communicate with customers to ensure timely and accurate rental transactions. The position requires 2+ years in customer service or related roles, strong organization and communication skills, and proficiency

Qualifications

• 2+ years of customer service, sales support, rental, or administrative experience.
• Strong organizational and communication skills.
• Ability to manage multiple priorities and deadlines.
• Proficiency in ERP, CRM, and Microsoft Office applications.

Responsibilities

• Process sales orders and rental agreements.
• Ensure pricing accuracy and compliance with company guidelines.
• Run rental conversions on RPO Contracts.
• Maintain customer and equipment records.
• Coordinate equipment reservations and scheduling.
• Verify equipment availability with fleet and operations teams.
• Manage rental extensions, swaps, and returns.
• Assist customers with rental requirements and documentation.
• Serve as a primary point of contact for inquiries.
• Provide order status updates and rental information.
• Resolve routine customer concerns and elevate when necessary.
• Ensure contracts are complete and accurate.
• Maintain electronic customer files and supporting documentation.
• Coordinate insurance certificates, purchase orders, and required paperwork.
• Work closely with sales, service, transportation, and fleet teams.
• Communicate equipment availability and delivery timelines.

Skills

Strong organizational skills

Excellent communication skills

Ability to manage multiple priorities

Education

Associate degree or equivalent experience preferred

Tools

ERP

CRM

Microsoft Office

Job description

Description

ICM Solutions, the leader in crushing, underground mining rebuild, and white paving equipment, service, and solutions across the Mountain West, is seeking a Sales & Rental Coordinator to join our growing team in Murray, UT.

The Sales & Rental Coordinator serves as the primary operational partner for Sales Representatives, the Sales & Rental Support Team, and Customers. This role manages contracts, order processing, equipment availability coordination, and customer communication to ensure timely and accurate execution of sales and rental transactions.

This is an on-site position — you must be available to work in the office Monday through Friday.

Key Responsibilities

Sales Support

• Process sales orders and rental agreements
• Ensure pricing accuracy and compliance with company guidelines.
• Run rental conversions on RPO Contracts
• Maintain customer and equipment records.

Rental Coordination

• Coordinate equipment reservations and scheduling.
• Verify equipment availability with fleet and operations teams.
• Manage rental extensions, swaps, and returns.
• Assist customers with rental requirements and documentation.

Customer Communication

• Serve as a primary point of contact for inquiries.
• Provide order status updates and rental information.
• Resolve routine customer concerns and elevate when necessary.

Documentation & Compliance

• Ensure contracts are complete and accurate.
• Maintain electronic customer files and supporting documentation.
• Coordinate insurance certificates, purchase orders, and required paperwork.

Cross-Functional Coordination

• Work closely with sales, service, transportation, and fleet teams.
• Communicate equipment availability and delivery timelines.

Requirements

• Associate degree or equivalent experience preferred.
• 2+ years of customer service, sales support, rental, or administrative experience.
• Strong organizational and communication skills.
• Ability to manage multiple priorities and deadlines.
• Proficiency in ERP, CRM, and Microsoft Office applications.

Why ICM Solutions?

• Fast-growing company with big ambitions—to be the best crushing, underground mining rebuild, and white paving dealer in North America.
• Strong, people-focused culture where your work truly makes an impact.
• Competitive benefits: PTO, medical/dental/vision/life insurance, 401(k) with company match, and more.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).