Sales QA Manager

Freddie Mac; Albuquerque (NM); Remote; USD 67,000 - 78,000; Full time

Job summary

Une agence de vente et de marketing dynamique recherche un spécialiste de l'assurance qualité. Dans ce rôle, vous serez responsable de l'audit des appels des représentants, fournissant des commentaires constructifs tout en travaillant dans un environnement collaboratif et innovant axé sur la technologie AI. Vous aurez l'opportunité de travailler à distance et de contribuer à la croissance de votre équipe.

Benefits

Travail à distance

Avancement de carrière et croissance

Environnement de travail collaboratif et innovant

Qualifications

• Expérience en assurance qualité, formation à la vente ou audit d'appels.
• Capacité à travailler de manière autonome et à fournir des retours constructifs.

Responsibilities

• Écouter et auditer les appels quotidiens pour assurer la conformité aux processus internes.
• Suivre et rapporter les performances clés aux responsables des ventes.

Skills

Attention au détail

Communication

Amélioration continue

Job description

Employer Industry: Sales and Marketing Agency

Why consider this job opportunity:
- Salary up to $67,000 per year
- Opportunity for career advancement and growth within the organization
- Work remotely from anywhere
- Collaborative and innovative work environment
- Chance to leverage cutting-edge AI technology in sales processes
- Engage in a role that emphasizes quality assurance and team development

What to Expect (Job Responsibilities):
- Conduct daily call listening and auditing for adherence to internal processes, scripts, and compliance protocols
- Score sales representative calls based on established frameworks and provide consistent feedback
- Identify trends in representative behavior and performance to inform coaching initiatives
- Track and report key performance insights to sales leadership and directors
- Collaborate with sales training to ensure representatives are being upskilled in the right areas

What is Required (Qualifications):
- Prior experience in quality assurance, sales training, or call auditing
- Strong attention to detail and ability to spot deviations from scripts
- Excellent communication skills for providing constructive feedback
- Ability to work independently and give feedback to senior staff
- Passion for continuous improvement and personal development

How to Stand Out (Preferred Qualifications):
- Experience in a high-volume sales environment
- Familiarity with AI-enabled tools and technology for sales analysis
- Knowledge of sales methodologies and scripting frameworks
- Experience in developing training resources based on call analysis trends
- Enthusiasm for documenting processes and creating scorecards

#SalesManagement #QualityAssurance #RemoteWork #CareerGrowth #AIinSales

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