Sales Professional- Inside Sales

Service Corporation International; Jacksonville (FL); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Family Service Counselor who is dedicated to serving client families with compassion and professionalism. In this role, you will be responsible for making cemetery arrangements and selling pre-need services while generating valuable leads. Your ability to build trust-based relationships and provide exemplary personalized service will be key to your success. Join a team that values empathy and teamwork, where your contributions will help celebrate lives and support families during their time of need. This is an opportunity to make a meaningful impact in a rewarding environment.

Qualifications

• High school diploma or equivalent required.
• 1-2 years of customer service or sales experience preferred.

Responsibilities

• Accountable for serving client families and generating revenue.
• Build trust-based relationships and respond to client inquiries professionally.
• Collaborate with funeral directors and staff for seamless service.

Skills

Customer service skills

Empathy

Sales skills

Communication skills

Networking

Education

High school diploma or equivalent

1-2 years of college or equivalent experience

Tools

Computer software knowledge

Job description

Consider the possibilities of joining a Great Place to Work!

Accountable for serving client families by making at need cemetery arrangements, and selling pre-need arrangements. The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families.

Our associates celebrate lives. We celebrate our associates.

JOB RESPONSIBILITIES

Lead Generation

1. Holds self-accountable for prospecting a minimum of 1-2 hours each day
2. Obtains referrals from families served by the location
3. Networks and builds community and civic relationships
4. Explains and presents presentations to families served and referred families
5. Maintains and tracks activity levels to ensure productivity

Build Relationships with Families

1. Responds to client inquiries in a timely, respectful, sensitive and professional manner
2. Connects with families through listening, honest communication and genuine concern
3. Develops an understanding of each family’s unique needs and offers solutions that provide value to them
4. Stays in touch with families to ensure satisfaction
5. Prepares for all appointments and performs all procedures with professionalism and attention to detail
6. Follows through on all customer problems and requests
7. Builds trust-based relationships to earn the right to ask for referrals
8. Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning

Teamwork

1. Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future
2. Collaborates and teams with funeral directors, location managers, and other members of funeral home and/or cemetery staff, to provide seamless, high quality service
3. Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and/or sales
4. Shares family concerns with rest of the SCI team

MINIMUM REQUIREMENTS

Education

1. High school diploma or equivalent
2. 1-2 years of college or an equivalent of education and experience

Experience

1. High school equivalency and 1-2 years of college or an equivalent of education and experience
2. 1-2 years of customer service or sales industry experience preferred

Licenses

1. Current state/province issued driver’s license with an acceptable driving record
2. Insurance license if required by state/province law and as prescribed by each state board

Knowledge, Skills and Abilities

1. Must be able to pass the Company’s internal presentation certification within thirty days of hire
2. Ability to work a number of evenings and/or weekends every month
3. Ability to drive frequently
4. Ability to obtain and maintain an insurance license if required by state/province
5. Flexible hours but, at times must have the ability to work up to 12 hours in a day
6. Ability to treat others with empathy and respect
7. Knowledge of computers and some software
8. Customer service skills

Postal Code: 32225

Category (Portal Searching): Sales

Job Location: US-FL - Jacksonville