Sales Professional - Inside Sales

Service Corporation International

Houston (TX)

On-site

USD 72,800 - 100,000

Full time

14 days+

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Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Retirement Savings Plan with Company match

Employee Assistance Program

Job summary

A leading provider of funeral and cemetery services in Houston is seeking an Inside Sales Professional. This role is responsible for serving client families, generating leads, and building meaningful relationships. The ideal candidate will have strong customer service skills and a high school diploma or equivalent. The position offers competitive compensation with a base plus commission structure. The work environment is team-oriented, focusing on exemplary service and support for families.

Qualifications

Must be able to pass the Company’s internal presentation certification within thirty days of hire.
Ability to work evenings and/or weekends as required.
Able to drive frequently, obtaining and maintaining an insurance license if required.

Responsibilities

Serve client families by making cemetery arrangements and selling pre-need services.
Generate leads through prospecting and referrals from families.
Build trust-based relationships with families and address their unique needs.

Skills

Customer service skills

Ability to treat others with empathy and respect

Knowledge of computers and some software

Education

High school diploma or equivalent

1-2 years of college or equivalent

Job description

Overview

Accountable for serving client families by making at need cemetery arrangements and selling pre-need arrangements. The Sales Professional - Inside Sales serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families.

Responsibilities

Lead Generation
Holds self-accountable for prospecting a minimum of 1-2 hours each day
Obtains referrals from families served by the location
Networks and builds community and civic relationships
Explains and presents presentations to families served and referred families
Maintains and tracks activity levels to ensure productivity

Build Relationships with Families
Responds to client inquiries in a timely, respectful, sensitive and professional manner
Connects with families through listening, honest communication and genuine concern
Develops an understanding of each family’s unique needs and offers solutions that provide value to them
Stays in touch with families to ensure satisfaction
Prepares for all appointments and performs all procedures with professionalism and attention to detail
Follows through on all customer problems and requests
Builds trust-based relationships to earn the right to ask for referrals
Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning

Teamwork
Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future
Collaborates and teams with funeral directors, location managers, and other members of funeral home and/or cemetery staff, to provide seamless, high quality service
Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and/or sales
Shares family concerns with rest of the SCI team

Minimum Requirements

Education
High school diploma or equivalent
1-2 years of college or an equivalent of education and experience

Experience
High school equivalency and 1-2 years of college or an equivalent of education and experience
1-2 years of customer service or sales industry experience preferred

Licenses
Current state/province issued driver’s license with an acceptable driving record
Insurance license if required by state/province law and as prescribed by each state board

Knowledge, Skills And Abilities
Must be able to pass the Company’s internal presentation certification within thirty days of hire
Ability to work a number of evenings and/or weekends every month
Ability to drive frequently
Ability to obtain and maintain an insurance license if required by state/province
Flexible hours but, at times must have the ability to work up to 12 hours in a day
Ability to treat others with empathy and respect
Knowledge of computers and some software
Customer service skills

Compensation and Benefits

The compensation structure described is detailed as follows: The estimated total target compensation for this position in the first year typically ranges from $72,800 to $100,000 annually, consisting of a strong commission-based incentive structure and base pay. In subsequent years, sales professionals commonly earn $100,000 to $150,000 or more annually. Actual compensation will vary based on individual performance, geographic location, and applicable business conditions. For up to 48 weeks, as an Inside Sales New Hire, you will receive an hourly base rate beginning at $35.00 per hour, subject to applicable taxes and withholdings. This base rate will be reduced by $2.00 per hour every two months over your first forty-eight (48) weeks of employment. During the training period, you are eligible for sales incentives that should increase month by month as your skills and experience build. After the twelve-month training period, and contingent on the Company’s determination that you have completed the training program, unless otherwise requested by and mutually agreed upon earlier, your position and compensation will transition to a plan comprised of an hourly rate plus commissions, consistent with our Family Service Counselor role. Please note that this compensation structure is designed to support your development as you build experience.

Benefits

Medical, Dental, Vision, Flexible Spending Accounts (health care and dependent care), Health Savings Account with Company Contribution, Sick Leave, Short-Term Disability, Long-Term Disability, Life Insurance, Voluntary Accidental Death or Dismemberment Insurance, Dependent Life Insurance, SCI 401(k) Retirement Savings Plan with Company match, Employee Assistance Program

#SCI

Postal Code: 77023

Category (Portal Searching): Sales

Job Location: US-TX - Houston

#SALES

Job Details