Sales Production Associate - Merrillville- PT

Goodwill Industries Group; Merrillville (IN); On-site; USD 12,501 - 17,805; Part time

Job summary

Goodwill Industries Group is seeking a part-time team member for their retail store in Merrillville, IN. The role involves receiving and organizing donations, providing exceptional customer service, and ensuring a seamless retail experience.

The candidate must possess strong teamwork abilities and attention to detail, maintaining a welcoming atmosphere while adhering to safety protocols. Flexible availability and the ability to lift up to 50 lbs are required.

Qualifications

• Ability to engage positively with donors and create a welcoming experience.
• Demonstrating professionalism and patience in all interactions.
• Understanding safety protocols and proper lifting techniques.

Responsibilities

• Greet customers warmly and provide excellent customer service.
• Track and inventory levels, ensuring stockroom organization.
• Process customer purchases accurately using the POS system.

Skills

Excellent customer service skills

Attention to detail

Strong teamwork and communication skills

Job description

Job Details

Job Location: Store - Merrill Point - Merrillville, IN 46410

Position Type: Part Time

Education Level: None

Salary Range: $11.00 Hourly

Travel Percentage: None

Job Shift: Day

Job Category: Retail

Job Objective

To efficiently receive, sort, price, tag, and stock donations, ensuring a seamless flow from the drive‑thru to the sales floor. Contribute to the overall smooth operation of a fast‑paced retail environment. This position reports to the Store Manager who evaluates performance annually. The role embodies the Goodwill Mission: “Empower people to achieve their most abundant life” and upholds the Company Core Values of Relentless Pursuit of Excellence, Customer‑First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing.

Essential Job Functions

• Greet customers warmly, provide excellent customer service and address customer inquiries promptly to ensure a positive shopping experience.
• Track and inventory levels, perform regular counts, restock merchandise on the sales floor, and report discrepancies to management. Ensure stockroom and back‑end inventory are organized for easy access.
• Process customer purchases accurately using the POS system, handle cash, credit, and debit transactions accurately, monitor cash drawer for discrepancies, and assist with end‑of‑day cash balancing and deposits.
• Uphold Kaizen standards by continuously seeking ways to improve efficiency, organization, and workflow.
• Work collaboratively with team members and supervisors to support store operations, adapt to changing priorities, and contribute to a positive, team‑oriented work environment.
• Other duties as assigned by supervisor.

Qualifications – Required Education and Skills

• Excellent customer service skills with the ability to engage positively with donors, express gratitude, and create a welcoming experience.
• Friendly and approachable demeanor, demonstrating patience and professionalism in all interactions.
• Strong attention to detail when sorting, inspecting, and pricing donated items to ensure quality, proper categorization, and compliance with store guidelines.
• Ability to quickly learn and apply donation policies, including identifying acceptable and non‑acceptable items.
• Basic understanding of safety protocols, including proper lifting techniques, hazard awareness, and workplace safety procedures to prevent injuries and ensure a secure environment.
• Ability to work efficiently in a fast‑paced setting while maintaining accuracy and organization.
• Strong teamwork and communication skills to collaborate effectively with colleagues and supervisors.

Additional Qualifications

• Authorized to work in the United States.
• Flexible availability.
• Able to frequently bend, twist, reach above shoulder level, push and pull, crouch or stoop, kneel, repetitively use feet, and use head and neck in a twisting or static motion and to look up and/or down, and lift and/or move up to 50 lbs.
• Ability to safely operate material handling equipment, personal protective equipment (PPE), and light industrial machinery.